Imperial Healthcare Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 37 Google reviews

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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as the rehab team is consistently praised for their results. While the nursing care is generally seen as compassionate, you should verify that medication administration protocols are strictly followed to avoid the inconsistencies noted in previous years.
Google Reviews
Google Reviews
37 reviews on Google“Families looking for rehabilitation services will find a highly-regarded therapy team that excels in helping patients regain mobility and strength. While the nursing and social work staff receive frequent praise for their compassion, some older reviews highlight concerns regarding medication schedule consistency and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Compassionate and attentive nursing staff
- Kind and professional social workers
- Clean and well-maintained environment
Concerns
- Inconsistency with medication schedules
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
The owner provides highly personalized, emotive, and enthusiastic responses to positive reviews, often addressing the reviewer by name and expressing deep gratitude. While some responses use repetitive, high-energy templates (e.g., using all caps for emphasis), they consistently acknowledge specific details mentioned in the reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how the therapists work with residents to meet their mobility goals?
- 2Since we want to ensure everything stays on track with daily routines, what specific systems do you have in place to ensure medication is administered accurately and on schedule?
- 3We noticed your team is very active in responding to community feedback; how does the administration use resident and family input to improve care and address any concerns?
- 4In the event of a medical emergency during the night or over the weekend, what is the protocol for contacting the physician and notifying the family?
- 5What kind of daily activities or social outings do you organize to help residents stay engaged and connected with one another?
- 6With the facility being so well-maintained, how does the housekeeping and maintenance team ensure a clean and comfortable environment for the residents every day?
Personalized based on this facility's data
Key Review Excerpts
“Without them I would have not been able to walk as as I did. They worked me hard, of which I wanted. They didn’t give up, so neither was I going to give.”
“Not only did she get tremendous care, but there were two extremely kind, professional and compassionate social workers Ramona, Jessop and Maggie Rios.”
“The rehab workers had me working consistently so i literally went from a wheele chair to a cane in a week. Super clean decent food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Imperial Healthcare Center shows a concerning pattern with 11 complaint-triggered deficiencies indicating families have filed reports about problems. The facility has recurring issues with infection control (appearing in 6 deficiencies across multiple years), care planning, and resident rights including failure to promptly notify families of incidents. While all deficiencies show correction dates, the persistent complaints and repeated violations in key care areas suggest ongoing quality concerns families should carefully evaluate.
Dec 31, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 22, 2025Routine24
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Have policies on smoking.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nov 26, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 16, 2024Routine1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 31, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Imperial Healthcare Center
for profit
Chain Affiliation
Abraham Bak & Menachem Gastwirth
16 facilities nationwide
Chain avg rating: 2.4/5 · Rank 2 of 16
Ownership & Management
Owners
Lehmann, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
37 reviews from families & visitors
Official Website
Visit imperialhcc.com
Medicare data downloads
Original nursing home datasets
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