Imperial Crest Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 26 Google reviews
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What this means for your family
This facility presents significant risks regarding patient safety and basic hygiene. While older reviews suggest a functional environment, recent feedback indicates a severe pattern of neglect and poor communication. If you choose this facility, you must be prepared to personally oversee basic care tasks like repositioning and hygiene for your loved one.
Google Reviews
Google Reviews
26 reviews on Google“Families considering Imperial Crest should exercise extreme caution due to widespread reports of severe patient neglect, including failure to provide basic hygiene, repositioning, and oral care. While one long-term resident's family praised the staff and activities in the past, recent reviews overwhelmingly describe a pattern of unprofessionalism, poor communication, and serious medical mismanagement.”
Quality Themes
Tap a score for detailsStrengths
- Large day room with entertainment
- Scheduled meal and snack service
- Organized activities like bingo
Concerns
- Severe patient neglect (hygiene, repositioning, oral care) (mentioned by 4 reviewers)
- Unprofessional and unresponsive staff (mentioned by 5 reviewers)
- Poor facility cleanliness and odors (mentioned by 2 reviewers)
- Inadequate communication with families (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We love seeing that you have a large day room for entertainment and organized activities like bingo; how often are these social events scheduled throughout the week?
- 2How do you ensure that staff are consistently performing essential daily care, such as regular repositioning and oral hygiene, for every resident?
- 3What specific protocols do you have in place to ensure that medication management is handled accurately and without error?
- 4Could you describe your process for communicating important health updates or changes in condition to family members so we stay closely informed?
- 5What is your procedure for managing medical emergencies or urgent clinical needs during the overnight hours?
- 6How does the facility manage cleaning schedules and air quality to ensure all resident areas and common spaces remain fresh and well-maintained?
Personalized based on this facility's data
Key Review Excerpts
“My mother is changed and bathed as scheduled and more when requested. They have a big day room for the patients to enjoy the big screen TV along with games, bingo is my mom's favorite.”
“My husband was transferred here for subacute care, and it quickly became clear that he was not being properly cared for. We would sit with him for long periods of time, and no staff checked on him, repositioned him, or provided basic care like oral hygiene or suctioning.”
“If you care for your loved one don't send them here. My father was admitted into this facility after his heart attack for long term subacute care. My father arrived to the facility in stable condition and no complications at all, two days later he was back in the hospital.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with multiple families filing complaints, triggering 11 deficiency reports. The most recurring issues involve fire safety systems, medication management, and infection control protocols. Recent surveys show ongoing problems with abuse reporting procedures and medication labeling that persist across multiple inspections. While the facility corrects cited deficiencies, the frequency of complaints and repeated violations in critical safety areas warrant careful consideration during your visit.
May 21, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Designate a physician to serve as medical director responsible for implementation of resident care policies and coordination of medical care in the facility.
Apr 4, 2025Routine22
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Provide a means of sharing information on occupancy/needs.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Mar 13, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Dec 26, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 24, 2024Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Sep 20, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jun 26, 2023
$2,823
Ownership & Operations
Who Operates This Facility
Imperial Crest Health Care Center
for profit
Chain Affiliation
Longwood Management Corporation
38 facilities nationwide
Chain avg rating: 2.2/5 · Rank 6 of 38
Ownership & Management
Owners
Friedman Family Trust
Owner · Organization
Ira D Friedman 1991 Trust
Owner · Organization
Lehmann Family 1991 Trust
Owner · Organization
The Klavan Family Trust
Owner · Organization
The Tzippy Friedman Notis 1990 Trust
Owner · Organization
Friedman, Aaron
Owner (parent company)
Klavan, Rachel
Owner (parent company)
Lehmann, Libby
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit imperialcresthc.com
Medicare data downloads
Original nursing home datasets
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