Huntington Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 69 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 12)
- High staff turnover (59%)
Bottom 25% in WV · Below recommended RN staffing · Worst in HILL VALLEY HEALTHCARE chain · No penalties on record
What this means for your family
While the rehabilitation and wound care teams receive specific praise for helping patients recover, the facility has a consistent pattern of communication failures and understaffing. If you choose this facility, it is essential to have a family member present regularly to advocate for your loved one, as multiple reviewers noted that care quality drops significantly when family is not there to monitor the staff.
Google Reviews
Google Reviews
69 reviews on Google“Huntington Health and Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team for successful recoveries while many others report severe neglect, poor communication, and understaffing. Recurring complaints highlight issues with call light response times, hygiene, and difficulty reaching staff by phone. Families considering this facility should be aware of the significant disparity between the positive experiences in rehabilitation and the reported failures in long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech therapy programs
- Knowledgeable wound care team
- Some dedicated and compassionate nursing staff
- Proactive activities and events for residents
Concerns
- Chronic understaffing and slow response to call lights (mentioned by 12 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 10 reviewers)
- Hygiene issues, including bed sores and residents left in soiled linens (mentioned by 7 reviewers)
- Poor food quality and nutritional standards (mentioned by 5 reviewers)
- Loss of personal belongings and clothing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 73 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is the average response time for a resident using their call light, and how is that monitored during overnight shifts?
- 2I noticed that communication is a high priority for families; what is the most reliable way for us to get updates on our loved one's daily status or speak directly with a nurse?
- 3How does the facility ensure consistent hygiene and skin integrity checks for residents, particularly those who require assistance with mobility?
- 4I see that the physical and speech therapy programs are well-regarded here; how are these sessions integrated into a resident's daily schedule?
- 5What protocols are currently in place to track and secure personal belongings and clothing to prevent items from being misplaced?
- 6Could you walk me through how the kitchen staff handles specific nutritional needs or dietary preferences to ensure residents are receiving quality meals?
Personalized based on this facility's data
Key Review Excerpts
“Debbie and Ashley on the wound care team are incredibly knowledgeable and did a phenomenal job with the daily care of his wound and helped it to heal more effectively than I ever could have done at home.”
“The rehab staff are very good and the food isn't too bad. They also have a lot of fun activities for the rehab patients and 'lifers.' For the most part, the staff are friendly and helpful. Where the quality falls short occurs when patients are left alone with no family members to help out.”
“My family member was here following a stroke. The only reason I gave 2 stars was the PT and Speech therapy was good. The care was atrocious. It’s dirty. Understaffed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
8
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant recurring quality concerns, with 10 deficiencies triggered by families filing complaint reports. The most persistent problems involve resident assessment and care planning, dietary services, and fire safety issues. Issues with care planning, meal service quality and timing, and fire safety equipment have repeated across multiple surveys from 2022 to 2025, suggesting ongoing operational challenges. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any facility visit.
Apr 15, 2026Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Mar 24, 2025Routine17
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Mar 24, 2025Complaint4
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Sep 12, 2023Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Aug 3, 2023Routine15
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure a qualified health professional conducts resident assessments.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 3, 2023Complaint4
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Ownership & Operations
Who Operates This Facility
Huntington Health and Rehabilitation Center
for profit
Chain Affiliation
Hill Valley Healthcare
44 facilities nationwide
Chain avg rating: 2.2/5 · Rank 39 of 40 (Worst)
Ownership & Management
Owners
Huntington Operations Holdings LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
69 reviews from families & visitors
Official Website
Visit huntingtonhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 5 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Heritage Center
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St. Mary's Hospital
2.0 miNursing Home · Huntington, WV
Madison Park Healthcare
2.4 miNursing Home · Huntington, WV
Riverview Post Acute
5.4 miNursing Home · South Point, OH
Wayne Healthcare Center
10.4 miNursing Home · Wayne, WV