Hume Home of Muskegon
Families consistently rate this highly — reviewers highlight historical building charm. Schedule a visit to confirm the fit.
based on 26 Google reviews
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What this means for your family
While the facility is praised for its historical charm, the serious allegations regarding neglect and understaffing are deeply concerning. We strongly recommend conducting an unannounced visit and speaking directly with current residents' families to verify the quality of daily care.
Google Reviews
Google Reviews
26 reviews on Google“Hume Home of Muskegon presents a stark divide in feedback, with a high volume of empty five-star ratings contrasted by serious allegations from family members of former residents. Critics report severe neglect, including issues with hygiene and understaffing, while positive reviews offer little detail beyond general praise for the staff.”
Quality Themes
Tap a score for detailsStrengths
- Historical building charm
- General caregiver praise
Concerns
- Severe understaffing (mentioned by 3 reviewers)
- Neglect of basic resident needs (hygiene/nutrition) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 52 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the historical nature of the building, what specific protocols do you have in place to ensure the facility remains consistently clean and well-maintained for the residents?
- 2With a smaller community of 34 residents, how do you ensure that each individual receives consistent, personalized attention regarding their daily hygiene and nutritional needs?
- 3How does your leadership team currently manage staffing levels to ensure that residents are supported throughout the day and night?
- 4What is your standard process for communicating updates or concerns to family members, and how can we expect to be kept in the loop regarding our loved one's care?
- 5Could you walk us through a typical daily schedule and tell us about the most popular activities that help residents feel connected to the community?
- 6In the event of a medical concern or emergency, what is your protocol for responding quickly and keeping family members informed?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was neglected, starved and left in layers of soiled bedding and clothing on numerous occasions. They are severely understaffed and the management clearly doesn't care about the residents.”
“If you care about your loved ones safety and sanity. Please do not send them here. This place is as shady as it gets.”
“Discovering the Hume Home Assisted Living is like finding a hidden gem that beautifully blends historical charm with exceptional care.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections and investigations have identified concerns regarding medication security (an unlocked medication cart) and documentation accuracy (unsigned service plans and medication record errors). However, the facility has been working on corrective actions, including staff retraining and care conferences to address these issues.
Oct 30, 2025Routine
The medication cart on the second floor was found unlocked and unattended in the hallway, allowing residents and visitors access to medications.
Resident service plans were not signed by the resident or their designated responsible person, making it impossible to verify participation in the plan's development.
Sep 30, 2025Complaint
Allegation that Resident A was not administered anxiety and blood pressure medications in accordance with physician orders between May and June 2025; investigation also noted medication administration record (MAR) entry errors in May 2025.
Dec 5, 2023RoutineCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Hume Home of Muskegon
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
26 reviews from families & visitors
Official Website
Visit baruchsls.org
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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