Houston House
Strong Medicare quality ratings; families often praise stable, long-term management. Still worth an in-person visit.
based on 7 Google reviews
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What this means for your family
While historical reviews praised the facility's clinical management and transition support, recent feedback indicates serious issues with staff responsiveness and administrative transparency. We strongly advise families to visit in person to observe staff-to-resident interaction and to request a clear policy on how the facility handles family communication and information access.
Google Reviews
Google Reviews
7 reviews on Google“Houston House receives polarized feedback, with some long-term observers praising stable management and proactive clinical oversight, while recent visitors report significant concerns regarding care quality and administrative transparency. Families have expressed frustration over communication barriers and poor food quality, contrasting sharply with older positive accounts of the facility's intake process.”
Quality Themes
Tap a score for detailsStrengths
- Stable, long-term management
- Proactive clinical oversight for new arrivals
- Supportive transition process for new residents
Concerns
- Poor quality and unrecognizable food
- Lack of staff availability and communication
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard great things about how proactive the clinical team is with new arrivals; how do you typically manage the transition process for a new resident during their first week?
- 2Since we want to ensure our loved one stays well-nourished, could you tell us more about the current dining menu and how much input residents have in their meal choices?
- 3How does the nursing team ensure that family members are kept updated on any changes in a resident's health or daily well-being?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and coordinating care?
- 5What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
- 6With the management team being so stable here, how does that stability translate into the consistency of care provided by the floor staff?
Personalized based on this facility's data
Key Review Excerpts
“The director/administrator does the least amount possible. The staff can never answer a question because they don’t spend enough time with the residents.”
“They have had good caring & stable management for years. Their Director of Nursing also sits on the local hospital's board of directors and has a goal of reducing compounded prescriptions of new elderly arrivals.”
“They wouldn’t allow me to get any information about my mother. They wouldn’t let me see her until her daughter in law said it was okay after I said I would talk to my lawyer.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Houston House has ongoing challenges with fire safety systems and resident care assessments appearing across multiple surveys, though all deficiencies show correction dates. The facility has struggled with emergency lighting, exit signs, smoke barriers, and ensuring timely resident assessments, with some issues recurring over time. One family filed a complaint regarding readmission rights after hospitalization. While deficiencies have been addressed when cited, the pattern of recurring safety and assessment issues warrants careful consideration during your visit.
Apr 2, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 7, 2025Routine4
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Dec 14, 2023Routine14
Smoke Deficiencies
Provide properly protected cooking facilities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install proper backup exit lighting.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Aug 1, 2023Complaint1
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Oct 19, 2021Routine20
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Houston House
for profit
Chain Affiliation
Circle B Enterprises
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 3 of 29 (Best)
Ownership & Management
Owners
Circle B Enterprises Holding Company INC
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Official Website
Visit houstonhousecares.com
Medicare data downloads
Original nursing home datasets
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