Houghton Rehabilitation & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 40 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (58%)
Below average in NY · Below recommended RN staffing · Below chain average · $65,052 in fines
What this means for your family
This facility is highly regarded for its rehabilitation therapy and compassionate end-of-life care, but the reports of medication errors and slow response times are significant red flags. Before choosing this facility, we strongly recommend asking the administration for their specific protocols on medication verification and how they ensure timely responses to patient call buttons during off-hours.
Google Reviews
Google Reviews
40 reviews on Google“Houghton Rehabilitation & Nursing Center receives high praise for its compassionate, professional staff and recent building renovations, with many families highlighting the facility's supportive environment during end-of-life care and rehabilitation. However, there are serious, recurring reports of medical neglect, including significant medication management errors and poor responsiveness to patient pain or distress.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Well-maintained building and recent renovations
- Effective physical and occupational therapy
- Welcoming and professional administrative team
Concerns
- Significant medication management and administration errors (mentioned by 2 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 2 reviewers)
- Allegations of neglect and poor quality of care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 43 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that medication management is a high priority for our family, what specific protocols and double-check systems do you have in place to ensure accuracy during medication administration?
- 2I noticed the facility has had some recent challenges regarding response times to call lights; what steps is the leadership team taking to ensure residents receive timely assistance when they need it?
- 3With your recent building renovations, how have these physical improvements impacted the daily comfort and social engagement opportunities for the residents?
- 4How do you monitor and maintain the quality of care to ensure that every resident feels consistently supported and attended to throughout the day and night?
- 5Could you walk me through how your physical and occupational therapy teams coordinate with the nursing staff to ensure a seamless recovery process for residents?
- 6What does a typical social calendar look like for residents here, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapists have done a great job of not letting me give up on myself.”
“I have never experienced such care as Houghton. Every single person was kind, thoughtful, professional, welcoming, caring, knowledgeable, and supportive.”
“The dining room service was like a good restaurant experience. I was impressed with the variety of juices and drinks offered her at each meal.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with three complaint-triggered investigations, including multiple deficiencies for protection from abuse and neglect. The most recurring problems involve fire safety systems, nursing staffing adequacy, and resident protection from harm. While all deficiencies show correction dates, the facility continues to struggle with basic safety requirements across multiple surveys, suggesting ongoing operational challenges that families should carefully consider.
May 2, 2025Routine13
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Provide properly protected cooking facilities.
May 2, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Feb 12, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 31, 2023Routine12
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Nov 22, 2019Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Federal Penalties
Fine
Oct 7, 2024
$65,052
Ownership & Operations
Who Operates This Facility
Houghton Rehabilitation & Nursing Center
for profit
Chain Affiliation
Personal Healthcare Management
21 facilities nationwide
Chain avg rating: 3.0/5 · Rank 15 of 19
Ownership & Management
Owners
Beim, Esther
Owner
Creedon, Teresa
Owner
Walden, Chaya
Owner
Zagelbaum, Batia
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit houghtonrnc.com
Medicare data downloads
Original nursing home datasets
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