Hospital Authority of Brooks County, Georgia, the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Below average in GA · Below recommended RN staffing · Above average staffing · No penalties on record
What this means for your family
The facility is highly regarded for its rehabilitation therapy and the kindness of its frontline staff. However, families of residents with memory issues should be cautious and ask direct questions about how the facility manages behavioral symptoms associated with dementia, as there have been reports of communication gaps in this area.
Google Reviews
Google Reviews
12 reviews on Google“Reviews for this facility are generally positive, with many families praising the nursing and rehab staff for being attentive, friendly, and professional. However, some families have faced significant frustration regarding administrative communication, particularly concerning admissions processes and the management of residents with dementia.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Effective rehabilitation services
- Friendly and helpful environment
Concerns
- Poor administrative communication regarding admissions and waitlists (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the focus on rehabilitation services, how do you integrate those therapeutic activities into the daily schedule for residents who aren't in active therapy?
- 2I noticed there have been some challenges with administrative follow-ups; what is the best way for us to stay in the loop regarding the admissions process and waitlist status?
- 3With medication management being a key priority for our family, could you walk us through the oversight process to ensure accuracy and timely administration?
- 4Since memory care is a specialized area, what specific training or dedicated programming do you have in place to support residents with cognitive needs?
- 5How do you ensure consistent communication between the nursing staff and family members, especially when there are changes in a resident's health status?
- 6In the event of a medical emergency, what is your protocol for coordinating care with local hospitals and notifying the family immediately?
Personalized based on this facility's data
Key Review Excerpts
“After a couple of weeks of rehab and receiving tender loving care from the staff at Presbyterian Home, she became encouraged and began walking with a walker.”
“The staff was wonderful - attentive, professional, and caring. Great communication as well. She also enjoyed the meals!”
“Christy on G unit was a savior! We had a package delivered that they left at the door and she located it out of her way and got it to granny.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has recurring problems with 31 deficiencies across multiple surveys, including families filing complaints about resident abuse and neglect reporting failures. The most persistent issues involve fire safety systems, resident rights violations, and infection control, with several problems repeating across different survey dates. While all violations have stated correction dates, the pattern of recurring deficiencies in critical safety areas suggests ongoing operational challenges that families should carefully consider.
Aug 28, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Jun 24, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 28, 2024Routine15
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 14, 2022Routine5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Ownership & Operations
Who Operates This Facility
Hospital Authority of Brooks County, Georgia, the
government
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit phgainc.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.