Horizons Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 6 Google reviews

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What this means for your family
While the facility is noted for its cleanliness and food, families should exercise extreme caution regarding rehabilitation services. Recent reports suggest a lack of therapy and aggressive pressure to transition rehab patients into long-term care; we strongly recommend verifying the facility's current state compliance and therapy staffing levels before admission.
Google Reviews
Google Reviews
6 reviews on Google“Horizons Care Center receives polarized feedback, with recent reviews highlighting significant concerns regarding the quality of rehabilitation services and staff conduct. While some family members appreciate the facility's cleanliness and food, recent patients report feeling pressured into permanent nursing home placement and experiencing poor communication from the care team.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- High-quality food service
- Friendly staff interactions
Concerns
- Lack of promised rehabilitation services (mentioned by 2 reviewers)
- Pressure to transition from rehab to permanent nursing care (mentioned by 2 reviewers)
- Understaffing and poor patient care standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 7 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you are very active in responding to family feedback online; how do you use that input to improve the daily experience for residents?
- 2Since we are looking for a long-term placement, could you explain how you manage the transition process for residents moving from short-term rehabilitation into permanent nursing care?
- 3What specific rehabilitation services are currently available on-site, and how do you ensure residents receive the consistent therapy sessions they require?
- 4Given the 11 recent state violations, what specific steps has the leadership team taken over the past year to improve clinical oversight and overall care standards?
- 5I see that your staffing rating is quite strong; how do you ensure that this staffing level translates into consistent, personalized attention for residents throughout the day and night?
- 6What does a typical social or activity schedule look like for residents here, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“Skilled and caring staff, clean facility, and great food! They are taking superior care of my brother!”
“They have excellent food. But rated as a home as one of the worst for patient care in the state of Colorado as stated by the state of Colorado ombudsperson . They are short on personnel there is no therapy what so ever.”
“The rehab people kept trying to put me in the nursing home permentally bu giving me the cognitive test every day. I was there for rehab after surgery. Got no rehabilitation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Horizons Care Center shows persistent quality concerns, with families filing complaints that led to citations for accident prevention failures and abuse reporting deficiencies. Recurring issues span fire safety systems, resident care standards (including wound care and daily living assistance), and infection control, with many safety violations appearing repeatedly across multiple surveys from 2022 to 2024, suggesting ongoing compliance challenges despite reported corrections.
Jan 6, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nov 7, 2024Routine22
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Provide care by qualified persons according to each resident's written plan of care.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Construct fire resistant interior walls.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Sep 5, 2023Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 13, 2023Routine11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jan 19, 2022Routine8
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Federal Penalties
Fine
Sep 5, 2023
$11,180
Payment Denial
Sep 5, 2023
2-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Jan 31, 2025Follow-up
*** CITATION TEXT NOT FOUND *** A document revisit was completed with all deficiencies being corrected with the exception of any waived deficiency or deficiencies. All waived deficiencies will be corrected at a later date as per the approved waiver. A plan of correction is not required.
Dec 20, 2024Follow-upCleanReport
No deficiencies found during this inspection.
Dec 4, 2024Routine
A portable space heater was found in the office; the heating element was measured above 800* and only allowed to be 212* max, removed during the survey. No POC required INITIAL COMMENTS (ID Prefix Tag #K000) are informational only and a representation of the facility' s general characteristics. This survey was conducted in accordance with the Federal Register at Section 42 CFR 483.70(a).The f.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 80. This was evidenced by: 1) Fire Doors (annually)(80 5.2): Not adeq.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 80, 90A, and 105. This was evidenced by:1) Fire Dampers (4-6 years)(101.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Emergency Power (101 9.1.3.1 &a.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, and 25. This was evidenced by:1) Fire Sprinkler Annual report missing mu.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) The battery-powered egress light for the gener.. Through observation during the survey, it was determined that the facility failed to maintain doors in accordance with NFPA 101. This was evidenced by:1) The hotel rehab corridor is obstructed from rehabilitation gym equipment2) rem.. Through observation during the survey, it was determined that the facility failed to maintain hazardous areas in accordance with NFPA 101. This was evidenced by:1) The storage room in Grand Mesa Way is deemed hazardous and .. Through observation during the survey, it was determined that the facility failed to maintain interior wall and ceiling finishes in accordance with NFPA 101. This was evidenced by:1) remove wood shingles that are a class C finish in the .. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 101 and 54. This was evidenced by:1) need caster blocks added to kitche.. Through observation during the survey, it was determined that the facility failed to meet the means of egress requirements in accordance with NFPA 101. This was evidenced by:1) remove exit signage for the hotel rehab wing. .. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) remove the deadbolt lock on the therapy wing fire doorNFPA .. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101. This was evidenced by:1) The hotel rehab gym is open to the corridor and needs to re..
Nov 7, 2024Complaint
A recertification survey with Incident #35938 was completed on 11/4/24 to 11/7/24. Ten deficiencies were cited. An Emergency Preparedness survey was conducted from 11/4/24 to 11/7/24. No deficiencies were cited. Based on observations and interviews, the facility failed to maintain a comfortable homelike environment for residents on one of four units.Specifically, the facility failed to ensure the 400 hallway maintained a temperature of 71 degrees fahrenheit (F) to 81 degrees F.Findings include:I. Facility policy and procedureThe Safe Physical Environment policy, .. Based on observations, interviews and record review, the facility failed to ensure the self-administration of medications was clinically appropriate for one (#9) of one out of 20 sample residents.Specifically, the facility failed to appropriately assess Resident #9 for self-administration of medications.Findings include:I. Professional referenceAcco.. Based on observations, record review and interviews, the facility failed to ensure one (#10) of two residents reviewed for pressure injuries out of 20 sample residents received care and services necessary to prevent the development of pressure injuries.Specifically, the facility failed to ensure staff consistently followed the care planned wound preven.. Based on observations, record review and interviews, the facility failed to ensure two (#11 and#18) of five residents reviewed for activities of daily living (ADLs) received appropriate treatment and services to maintain or improve his or her abilities out of 20 sample residents. Specifically, the facility failed to provide the necessary assistance and equip.. Based on observations, record review and interviews, the facility failed to provide respiratory care services for one (#8) of two residents reviewed for respiratory care services out of 20 sample residents.Specifically, the facility failed to ensure oxygen was administered as ordered by the physician for Resident #33.Findings include:I. Facility policy an.. Based on observations, record review and interviews, the facility failed to store, prepare, distribute and serve food in a sanitary manner in the main kitchen. Specifically, the facility failed to:-Ensure hand hygiene was conducted appropriately; and,-Santitize potentially contaminated surfaces of a food preparation counter. Findings include:I. Pr.. Based on observations, record review, and interviews, the facility failed to maintain an infection control program designed to provide a safe, sanitary and comfortable environment to help prevent the possible development and transmission of infectious diseases.Specifically, the facility failed to:-Implement an effective water management pla.. Based on record review and interviews, the facility failed to ensure resident choices for one (#18) of five residents reviewed for activities of daily living (ADL) out of 20 sample residents. Specifically, the facility failed to provide bathing assistance for Resident #18 per his preference.Findings include: I. Facility policy and procedureThe Showers, .. Based on record review and interviews, the facility failed to ensure that the medical record was complete and accurate in keeping with accepted standards of practice for one (#9) of two residents reviewed for skin breakdown out of 20 sample residents.Specifically, the facility failed to conduct an accurate and thorough assessment of a resident' s.. Based on record review and interviews, the facility failed to provide services by qualified persons for two (#14 and #30) of three residents reviewed for falls out of 20 sample residents. Specifically, the facility failed to ensure Resident #14 and Resident #30 were assessed by a registered nurse (RN) after sustaining unwitnessed falls.Findings in..
Mar 19, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Oct 18, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Oct 18, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
Horizons Care Center
nonprofit
Chain Affiliation
Volunteers of America Senior Living
6 facilities nationwide
Chain avg rating: 2.8/5 · Rank 3 of 4
Ownership & Management
Owners
Volunteers of America National Services
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit voans.org
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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