Hopewell Grove Rehabilitation and Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 46 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (12 vs median 8.0)
Bottom 25% in OH · Below recommended RN staffing · Worst in SIGNATURE HEALTHCARE chain · $32,380 in fines
What this means for your family
This facility is frequently praised for its effective physical therapy and clean environment, making it a common choice for short-term rehab. However, families must be vigilant regarding basic care standards; please specifically monitor your loved one for hygiene and ensure call lights are answered promptly, as multiple reviewers have reported neglect in these areas.
Google Reviews
Google Reviews
46 reviews on Google“Hopewell Grove Rehabilitation and Healthcare receives polarized feedback, with many families praising the physical therapy team and the facility's cleanliness. However, multiple reviewers have raised serious concerns regarding neglect, specifically citing instances of residents being left in soiled clothing and slow response times to call lights. Families should weigh the positive experiences of rehab patients against these recurring reports of inadequate staffing and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Clean and well-maintained facility
- Friendly and welcoming staff
- Engaging community activities
Concerns
- Neglect regarding hygiene and soiled clothing (mentioned by 4 reviewers)
- Slow response times to call lights and patient needs (mentioned by 3 reviewers)
- Chronic understaffing (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 44 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to every family member's feedback online; how do you ensure that staff members are consistently following through on the specific needs of residents regarding personal hygiene and cleanliness?
- 2We noticed the community activities are a highlight for many; could you tell us more about what a typical day of engagement looks like for the residents here?
- 3With the recent inspections, what specific steps is the facility taking to improve medication management and ensure accuracy in administration?
- 4How does the nursing team manage call light response times to ensure that residents' needs are met promptly, even during busy shifts?
- 5In the event of a medical emergency after hours, what is the specific protocol for contacting physicians and ensuring immediate care?
- 6How does the facility approach communication with families to ensure we are always updated on any changes in a loved one's health or daily care?
Personalized based on this facility's data
Key Review Excerpts
“My mom's overall health really improved during her stay at Hopewell Grove. Especially appreciative of the physical therapy that she received. House keepers did an excellent job of keeping everything clean and odor free.”
“I find the management staff at Hopewell Grove to be extremely unprofessional. When transferring a resident from their facility to a new facility, they not only spoke horrendously about said resident. They also packed soiled and dirty diapers into this ladies belongings.”
“Absolutely appalled at the way my mother was treated. She was brought there for rehab for a broken arm. In the time frame she was there her meds were completely changed and was left to lay in urine constantly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering recent inspections, with the most serious involving pressure ulcer care and inadequate nursing staffing in February 2025. The facility shows persistent problems across medication management, infection control, and resident assessment, with these issues recurring in multiple surveys despite corrections. While all deficiencies have correction dates, the pattern of repeated complaints and recurring care issues in core areas suggests ongoing quality concerns families should carefully evaluate.
Feb 26, 2026Routine9
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Feb 26, 2026Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 20, 2025Complaint11
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 16, 2025Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 16, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 6, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Feb 20, 2025
$32,380
Ownership & Operations
Who Operates This Facility
Hopewell Grove Rehabilitation and Healthcare
for profit
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
46 reviews from families & visitors
Official Website
Visit hopewellgroverhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.