Homewood Living Martinsburg, INC
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
Homewood at Martinsburg is highly regarded for its independent and assisted living environments, which feature a beautiful campus and active community life. However, families considering the facility for rehab or skilled nursing should be cautious; we recommend asking specific questions about staffing ratios and oversight, as multiple reviewers have raised concerns regarding the quality of care and responsiveness in those departments.
Google Reviews
Google Reviews
29 reviews on Google“Homewood at Martinsburg receives high praise for its beautiful campus, clean facilities, and friendly atmosphere, particularly from those visiting or living in independent and assisted living sections. However, families of rehab and skilled nursing patients have reported serious concerns regarding inconsistent care, neglectful staff behavior, and poor communication during medical transitions. While many find the environment top-tier, the disparity in care quality between different levels of living is a significant point of contention.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Clean, spacious living accommodations
- Friendly and welcoming front-desk staff
- Strong reputation for independent and assisted living
Concerns
- Inconsistent or neglectful nursing care in rehab/skilled nursing (mentioned by 2 reviewers)
- Failure to follow therapy schedules or provide promised assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operational improvements?
- 2Given that some families have expressed concerns regarding the consistency of nursing care in the rehab wing, what steps are you taking to ensure reliable support and follow-through for those residents?
- 3How do you manage communication with families when there are changes to a resident’s medication schedule or health status, especially since that is an area you are currently working to strengthen?
- 4With your beautiful campus and strong reputation for independent living, how do you ensure that same level of engagement and activity participation for residents in the skilled nursing section?
- 5Can you walk me through your process for ensuring that therapy schedules are strictly followed and that residents receive the specific assistance promised in their care plans?
- 6In the event of a sudden medical need, what is your protocol for coordinating care between your on-site nursing staff and local emergency services?
Personalized based on this facility's data
Key Review Excerpts
“The staff were always very pleasant and knowledgeable. She had a nice room during her time there, and the campus is beautiful.”
“I was told I’d have therapy 2 times a day..I did not .the staff didn’t help me to the rest room or help me back to bed.”
“One particular nurse had been avoiding taking care of my loved one so she could watch her soap operas in their room and eat her lunch rather than letting them watch their own show.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has persistent issues with fire safety systems and care planning that continue across multiple surveys. Recurring problems include fire alarm maintenance, sprinkler system testing, and developing proper resident care plans. Families have filed complaints leading to citations for inadequate treatment and abuse prevention policies. While all deficiencies show correction dates, the repeated fire safety violations and ongoing care planning issues suggest systemic challenges that warrant careful consideration during visits.
Dec 11, 2025Routine4
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Nov 21, 2024Routine16
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Jun 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Dec 21, 2023Routine16
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Construction Deficiencies
Meet other general requirements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 31, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Ownership & Operations
Who Operates This Facility
Homewood Living Martinsburg, INC
nonprofit
Chain Affiliation
Homewood Retirement Centers
4 facilities nationwide
Chain avg rating: 4.0/5 · Rank 3 of 4
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit homewoodlivingmartinsburg.com
Medicare data downloads
Original nursing home datasets
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