Homestead of Hugo
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews
Watch Homestead of Hugo
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
Bottom 25% in OK · Below recommended RN staffing · Worst in BGM ESTATE chain · $38,841 in fines
What this means for your family
While recent reviews suggest a positive shift in culture and leadership, the facility has a history of serious communication and hygiene issues. I strongly recommend visiting in person to observe the current staff interactions and asking for a detailed explanation of how they handle billing and resident hygiene requests to ensure your loved one's needs will be met.
Google Reviews
Google Reviews
14 reviews on Google“Homestead of Hugo presents a highly polarized environment where experiences vary drastically between families. While some praise the facility for its warm, pet-friendly atmosphere and dedicated nursing leadership, others report severe neglect, including issues with bedsores, cold food, and unprofessional, dismissive communication from administrative staff.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated nursing and therapy staff
- Pet-friendly, home-like environment
- Visible improvements under recent leadership
- Active and caring administrative oversight
Concerns
- Unprofessional and dismissive communication from administrative/front desk staff (mentioned by 3 reviewers)
- Poor quality of food and lack of basic hygiene assistance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed there have been some recent changes in leadership; how have these transitions impacted the daily experience and care standards for residents?
- 2Could you walk me through the current process for family members to receive updates, and how do you ensure that communication remains consistent and responsive?
- 3I understand that maintaining a high standard of dining is a priority; what steps are you taking to improve the meal options and overall dining experience for residents?
- 4With your focus on a home-like environment, what specific protocols are in place to ensure that residents receive consistent and attentive assistance with their daily hygiene needs?
- 5Since you are a pet-friendly facility, how do you integrate animal companionship into the daily activities to help residents feel more at home?
- 6Given the recent updates to your staffing approach, how are you ensuring that your nursing and therapy teams have the support they need to provide high-quality, personalized care?
Personalized based on this facility's data
Key Review Excerpts
“The positive changes at this facility since new staff including CNA’s, Nurse’s and administrations. The atmosphere feels more welcoming, the place is cleaner and more organized, and the level of care and professionalism has greatly improved.”
“We had my grandma here for a short time, where she quickly accumulated bedsores. We received an unclear bill and were hung up on by “Needa” when we called about paying it.”
“The amount of money my family paid for them to sit in there mess whilst staring at blank walls all day to only be broughten cold burnt food. The staff is extremely unfriendly and unprofessional to the point my family was not comfortable asking for basic necessities such as receiving a bath or nail clippings.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints against this facility, triggering 15 of its 50 deficiencies, with recurring issues in nursing staffing, resident assessments, and daily care assistance. The facility shows persistent problems across multiple surveys, including recent complaints in 2024-2025 about inadequate staffing levels and failure to report suspected abuse properly. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges.
Feb 18, 2026Complaint2
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Dec 2, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 10, 2025Routine6
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Jun 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Aug 15, 2024Complaint2
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
May 30, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 2, 2025
$15,940
Fine
Jan 8, 2024
$22,901
Ownership & Operations
Who Operates This Facility
Homestead of Hugo
for profit
Chain Affiliation
Bgm Estate
15 facilities nationwide
Chain avg rating: 2.4/5 · Rank 9 of 15 (Worst)
Ownership & Management
Owners
Bgm Estate LLC
Owner · Organization
Delores O Mitchell Rvoc Tr
Owner · Organization
Gilbert Green Family Investments LLC
Owner · Organization
Chance, Gwendolyn
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.