Home of the Good Shepherd at Highpointe
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 14 Google reviews
Watch Home of the Good Shepherd at Highpointe
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Home of the Good Shepherd is highly regarded for its compassionate staff and effective transition support, making it a strong candidate for families seeking a warm, community-focused environment. However, given the serious nature of the misconduct allegations mentioned in recent reviews, we strongly recommend that you ask management directly about their staff training protocols, incident reporting procedures, and how they ensure resident safety.
Google Reviews
Google Reviews
14 reviews on Google“The Home of the Good Shepherd at Highpointe is widely praised by families for its compassionate staff, welcoming atmosphere, and effective transition process, particularly regarding the assistance provided by their admissions team. While most reviewers report high levels of satisfaction with the care their loved ones receive, there are isolated but serious allegations regarding staff conduct and historical concerns related to administrative turnover and pandemic-era health outcomes. Overall, the facility is viewed as a supportive, home-like environment for long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Seamless and supportive admissions process
- Beautiful, well-maintained park-like setting
- Engaging activities and musical programs
Concerns
- Serious allegations of staff misconduct or abuse (mentioned by 2 reviewers)
- High administrative turnover impacting stability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; how do you maintain that same level of open communication with families once a resident has moved in?
- 2The park-like grounds are beautiful; what are some of the most popular ways residents enjoy the outdoor space during your scheduled activities?
- 3Given the importance of consistency in care, how are you currently supporting your administrative and nursing teams to ensure long-term stability for the residents?
- 4What specific protocols and training programs do you have in place to ensure the safety, dignity, and well-being of every resident under your care?
- 5Since your music programs are highly regarded, could you tell me more about how you tailor these activities to keep residents engaged and connected?
- 6How does your nursing staff coordinate with outside medical providers to ensure seamless care during a health emergency or a change in a resident's condition?
Personalized based on this facility's data
Key Review Excerpts
“My father was extremely well cared for in The Home of the Good Shepherd’s Memory Care Unit. After caring for my father at home for many years as his Alzheimer’s disease progressed, we made the difficult decision to have him cared for in a different setting.”
“Since the day my Dad moved into Home of the Good Shepherd, he has felt welcomed and loved. His first day there they were having a lunch for just the men. He is not a shy guy, so immediately started conversing with the guys at his table.”
“Kim, and the rest of the staff at The Home of the Good Shepherd in Malta, made this transition not only comfortable and seamless for my parents, but for the rest of my family as well.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
25 violations from 17 inspections
Dec 29, 2025Routine
Resident protections
Jul 31, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Mar 31, 2025Complaint
Resident services
Dec 23, 2024Routine10Report
General provisions
Enhanced assisted living.
Resident services
Food service
Resident services
Resident services
Resident services
Structural and environmental standards.
Resident services
Environmental standards
Oct 28, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2024ComplaintCleanReport
No deficiencies found during this inspection.
Dec 13, 2023Complaint
Resident services.
Oct 20, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
The Church Aid of the Protestant Episcopal Church in the Town of Saratoga Springs, INC.
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit homeofthegoodshepherd.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Home of the Good Shepherd
7.2 miAssisted Living · Saratoga Springs, NY
Wesley Health Care Center INC
7.3 miNursing Home · Saratoga Springs, NY
Home of the Good Shepherd Saratoga
7.3 miAssisted Living · Saratoga Springs, NY
Willow Ridge Pointe
7.4 miAssisted Living · Mechanicville, NY
Woodlawn Commons
7.4 miAssisted Living · Saratoga Springs, NY
Seton Health at Schuyler Ridge Residential H C
7.9 miNursing Home · Clifton Park, NY