Hollywood Presbyterian Medical Center D/p Snf
Strong Medicare quality ratings; families often praise compassionate surgical and maternity nurses. Still worth an in-person visit.
based on 681 Google reviews
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What this means for your family
This facility presents significant risks for families, particularly regarding emergency response times and staff professionalism. While certain surgical specialists are highly regarded, the frequent reports of neglect, hygiene issues, and communication breakdowns suggest that close, constant advocacy for your loved one will be necessary if you choose this hospital.
Google Reviews
Google Reviews
681 reviews on Google“Families should exercise extreme caution, as many reviewers report life-threatening negligence, severe delays in emergency care, and unprofessional behavior. While some patients praise specific doctors and nurses for compassionate surgery and maternity care, these positive experiences are overshadowed by frequent reports of long ER wait times, poor sanitation, and inadequate pain management.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate surgical and maternity nurses
- Skilled specialists in high-risk fetal surgery
- Attentive physical and occupational therapy staff
- Professionalism in specific ICU/surgical units
Concerns
- Extremely long ER and triage wait times (mentioned by 15 reviewers)
- Unprofessional, rude, or dismissive staff behavior (mentioned by 18 reviewers)
- Poor facility cleanliness and biohazard risks (mentioned by 6 reviewers)
- Inadequate pain management and medication delays (mentioned by 5 reviewers)
- Billing and insurance processing errors (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
The owner relies heavily on standardized templates that vary slightly based on the star rating. Positive reviews receive a repetitive 'thank you' template, while negative reviews receive a scripted instruction to contact Patient Relations.
Questions for Your Tour
- 1We've heard wonderful things about the professionalism of your specialized nursing staff; how do you ensure that same level of attentive care is maintained during routine daily shifts?
- 2What specific steps does your team take to ensure the facility remains clean, hygienic, and comfortable for all residents?
- 3How do you manage medication schedules and pain management to ensure residents are comfortable and never experience delays?
- 4Can you tell us more about the dining experience and how the menu is planned to ensure residents enjoy their meals?
- 5In the event of a medical emergency or a change in a resident's condition during the night, what is your protocol for immediate care?
- 6How do you foster clear and consistent communication between the nursing staff and family members regarding a resident's daily progress?
Personalized based on this facility's data
Key Review Excerpts
“The entire team was professional, attentive, and compassionate, which made a world of difference in my recovery.”
“I was admitted here due to my insurance and the 5 days I spent at this hospital were horrible. The staff was very hit or miss - while a few were kind to me, many were rude, inattense, would not listen to what I was saying, or would neglect to provide me with medication”
“The staff here are all very friendly and we felt like we were in the best hands.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
7
measures
7
measures
2
measures
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 83 deficiencies across 11 surveys with significant recurring issues in fire safety systems, medication management, and care planning. Families have filed 11 complaint reports about concerns including physical restraint use, mobility care, and infection control. While the facility appears to correct violations when identified, the high volume and repeated problems in critical areas like fire alarm systems and medication errors suggest ongoing operational challenges that families should carefully consider.
Dec 4, 2025Routine22
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jul 15, 2025Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Mar 11, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Jan 29, 2025Complaint2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Dec 12, 2024Routine20
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 18, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Ownership & Operations
Who Operates This Facility
Hollywood Presbyterian Medical Center D/p Snf
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
681 reviews from families & visitors
Official Website
Visit hollywoodpresbyterian.com
Medicare data downloads
Original nursing home datasets
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