Holladay Park Plaza
Strong Medicare quality ratings; families often praise friendly and upbeat nursing staff. Still worth an in-person visit.
based on 31 Google reviews
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What this means for your family
While the facility offers excellent physical therapy and a clean environment, families should be aware of significant concerns regarding administrative communication and responsiveness. We strongly recommend verifying the current status of nursing leadership and ensuring you have a clear, written plan for paperwork and care transitions before admission.
Google Reviews
Google Reviews
31 reviews on Google“Holladay Park Plaza receives polarized feedback, with some families praising the friendly staff and clean environment, while others report significant failures in patient care and administrative communication. While many residents enjoy the amenities and therapy services, multiple reviewers have raised serious concerns regarding neglect, poor record-keeping, and unresponsive management during critical transitions.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and upbeat nursing staff
- Effective physical and occupational therapy
- Clean and well-maintained facility
- Wide variety of amenities and activities
Concerns
- Poor communication and administrative responsiveness (mentioned by 4 reviewers)
- Inadequate patient care and neglect (mentioned by 3 reviewers)
- Inflexible or poor quality food service (mentioned by 3 reviewers)
- Operational issues with elevators and parking (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to improve your administrative communication processes?
- 2Since therapy services are a noted strength here, how do you coordinate those sessions with daily life and activities to ensure residents stay engaged?
- 3Could you walk me through your current process for medication management to help me understand how you ensure accuracy and consistency for residents?
- 4I see you offer a wide variety of activities; how do you balance those programs with the dining experience to ensure residents have flexibility and quality meal options?
- 5With the facility being well-maintained, what is your current plan for managing infrastructure needs, such as elevator maintenance, to ensure they don't impact resident mobility?
- 6Given your high CMS ratings for staffing, how do you ensure that the nursing team has enough time for personalized, hands-on care for each of the 51 residents?
Personalized based on this facility's data
Key Review Excerpts
“My uncle was in the skilled nursing, we removed him rather the. Waiting for release do to lack of care. They lost his clothes, didnt keep good records, didnt shower him often, went two days with out water in his room.”
“The staff was caring and responsive. The PT and OT services top notch. The facility itself clean and comfortable.”
“Bureaucratical nightmare and outright liars (Amy, Director of Nursing Services) that do not have the patient’s well-being in mind.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
10
measures
4
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Holladay Park Plaza has a pattern of recurring deficiencies across three surveys, with fire safety and drill procedures appearing as persistent issues in each inspection. The facility has shown problems with treatment and care delivery, fire safety compliance, and resident safety supervision. While all violations have been corrected according to provider reports, the repetition of fire drill deficiencies and emergence of new care quality issues in recent surveys suggests ongoing operational challenges families should consider.
Sep 5, 2025Routine3
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 13, 2024Routine4
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 13, 2023Routine18
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with mental disorder or psychosocial adjustment difficulty, or who has a history of trauma and/or post-traumatic stress disorder.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Ownership & Operations
Who Operates This Facility
Holladay Park Plaza
nonprofit
Chain Affiliation
Pacific Retirement Services
10 facilities nationwide
Chain avg rating: 4.6/5 · Rank 2 of 10 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit holladayparkplaza.org
Medicare data downloads
Original nursing home datasets
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