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Nursing HomeMedicaid Investigative

Holden Manor Health & Rehabilitation

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2005 South Lexington, Holden, MO 6404052 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 20 Google reviews

5
4
3
2
1
Holden Manor Health & Rehabilitation Nursing Home in Holden, MO — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (21 vs median 10)
  • High staff turnover (90%)
  • High RN turnover (88%)

Below average in MO · Below recommended RN staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

Holden Manor is frequently praised for its warm, engaging staff and active social calendar, which can provide great comfort to residents. However, given the recent, serious report of a pest infestation, I strongly recommend conducting an unannounced visit to inspect the cleanliness of the resident rooms and common areas before making a decision.

Google Reviews

Google Reviews

20 reviews on Google
Holden Manor Health & Rehabilitation receives high praise for its warm, small-town atmosphere and dedicated staff who treat residents like family. However, a recent, severe report of a cockroach infestation in resident rooms raises significant concerns about facility hygiene and maintenance standards. Families should weigh the positive reports of staff engagement against these serious sanitation allegations.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean3.0Activities9.0MedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Warm, family-oriented staff
  • Engaging activities and social events
  • Welcoming, small-town facility environment

Concerns

  • Sanitation and pest control issues

Rating Trends

Tap a year to see what changed

2344.0'17(1)3.75.0'19(1)1.05.0'23(2)4.35.0'25(5)5.0'26(1)

Distribution · 20 analyzed

5
15
4
1
3
2
2
0
1
2

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1I noticed the facility has a very warm, small-town feel; how do you maintain that personal connection with residents given the 52-person capacity?
  • 2Could you walk me through your current protocols for maintaining cleanliness and pest control in the resident rooms and common areas?
  • 3With the recent focus on improving your health inspection outcomes, what specific steps is the leadership team taking to enhance the quality of care?
  • 4I’ve heard wonderful things about your social events; what are some of the most popular activities that residents are participating in this month?
  • 5How does your nursing team coordinate with local hospitals or specialists when a resident requires urgent medical attention?
  • 6Given the current staffing levels, how do you ensure that each resident receives consistent, personalized attention throughout the day and night?

Personalized based on this facility's data


Key Review Excerpts

They take such great care of my grandma. Church services, nail painting, fun hairdos and lots of activities.

Long-term resident's family · 2024★★★★★

This place is absolutely disgusting. Infested in cockroaches, I came to see my mom, and saw a cockroaches in her room.

Long-term resident's family · 2024☆☆☆☆

I think ever since Beacon has taken over The Holden Manor things have been improving and tonight I saw people kerose and the residents where having fun and the morrow of the employees was awesome.

Visitor · 2025★★★★★
Source: 20 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
76%
Registered nurses for medical care
Total Nursing
2.89hrs
70%
All nurses + aides combined
Staff Turnover
82%
Lower is better (< 30% = good)
RN Turnover
88%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility28.2%
Worse than Avg
Here
28.2%
US
95.5%
MO
90.9%
Johnson
95.1%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility57.4%
Worse than Avg
Here
57.4%
US
93.4%
MO
84.4%
Johnson
93.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility38.5%
Worse than Avg
Here
38.5%
US
19.5%
MO
25.4%
Johnson
25.3%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility15.8%
Mixed vs Avgs
Here
15.8%
US
15.5%
MO
23.6%
Johnson
14.3%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.9%
Better than Avg
Here
12.9%
US
15.3%
MO
18.9%
Johnson
16.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility12.8%
Mixed vs Avgs
Here
12.8%
US
12.1%
MO
16.7%
Johnson
11.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility42.9%
Worse than Avg
Here
42.9%
US
79.8%
MO
63.5%
Johnson
78.9%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility55.6%
Worse than Avg
Here
55.6%
US
81.8%
MO
65.9%
Johnson
81.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Johnson
2.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

21deficiencies
Well above state avg (12.0)
1 complaint-triggered

Holden Manor shows recurring issues across multiple areas, with 66 deficiencies across four surveys but only one family complaint filed. The facility repeatedly struggles with fire safety and building systems, food safety and nutrition services, and infection control measures, with similar problems appearing in both 2023 and 2024 surveys. While all deficiencies show correction dates, the persistence of issues in key care areas warrants careful consideration during visits.

Jan 22, 2026Complaint
1
0557Potential for harm · IsolatedResolved (past non-compliance)

Resident Rights Deficiencies

Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.

Aug 2, 2024Routine
26
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0911Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0568Potential for harm · PatternCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0813Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0567Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to manage his or her financial affairs.

0569Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify each resident of certain balances and convey resident funds upon discharge, eviction, or death.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Jan 13, 2023Routine
33
0324Potential for harm · Widespread

Smoke Deficiencies

Provide properly protected cooking facilities.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0032Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0211Potential for harm · WidespreadCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0901Potential for harm · WidespreadCorrected

Electrical Deficiencies

Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0252Potential for harm · PatternCorrected

Egress Deficiencies

Provide at least two remote exits on each floor or fire section of the building.

0300Potential for harm · PatternCorrected

Egress Deficiencies

Meet other general requirements that are deficient.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0919Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

0568Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

0813Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Have a policy regarding use and storage of foods brought to residents by family and other visitors.

0007Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

Nov 13, 2020Routine
6
0343Potential for harm · PatternCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0563Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to receive visitors of his or her choosing, at the time of his or her choosing.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Holden Manor Health & Rehabilitation

Organization Type

for profit

Chain Affiliation

Chain Name

Mo Op Holdco, LLC

Chain Size

9 facilities nationwide

Chain avg rating: 2.4/5 · Rank 7 of 9

Ownership & Management

Owners

Lichtenstein, Eli

Owner (parent company)

Lichtenstein, Isaac

Owner (parent company)

Mandelbaum, Chaim

Owner (parent company)

Key personnel

Holden Manor Property Holdings LLC5% or Greater Security InterestLichtenstein, EliManaging Control - Governing BodyMandelbaum, ChaimManaging Control - Governing BodyHolden Manor Property Holdings LLCManagerCicero, StevenManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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