Hillview Terrace
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 63 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Below average in AL · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record · Very few deficiencies
What this means for your family
While some families report positive experiences with the rehabilitation team, there is a persistent and alarming pattern of reports regarding severe neglect, untreated infections, and poor hygiene. We strongly advise families to conduct unannounced visits and closely monitor the physical condition of their loved ones if they choose this facility.
Google Reviews
Google Reviews
63 reviews on Google“Hillview Terrace receives deeply polarized feedback, with recent reviews highlighting severe allegations of neglect, including untreated infections, pressure sores, and poor hygiene. While some families report positive experiences with specific staff members and successful rehabilitation outcomes, the recurring reports of systemic neglect and unprofessionalism are significant red flags for prospective families.”
Quality Themes
Tap a score for detailsStrengths
- Helpful and knowledgeable admissions staff
- Effective short-term rehabilitation programs
- Some individual staff members described as caring and attentive
Concerns
- Neglect of basic hygiene and wound care leading to severe infections and bedsores (mentioned by 9 reviewers)
- Unresponsive or unprofessional nursing staff (mentioned by 7 reviewers)
- Difficulty communicating with staff or getting phone calls answered (mentioned by 4 reviewers)
- Medication administration errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the recent focus on enhancing care standards, what specific protocols are currently in place to ensure consistent hygiene and proactive skin integrity monitoring for residents?
- 2I noticed your team is responsive to feedback online; how do you handle communication with families when they have urgent questions about their loved one's daily care or medication schedule?
- 3With your strong reputation for short-term rehabilitation, how do you translate that same level of clinical oversight and staff attentiveness to the long-term nursing care residents?
- 4Can you walk me through the process for medication administration and how you ensure accuracy and timeliness for residents who require complex daily regimens?
- 5What opportunities are available for residents to engage in social activities or dining experiences that help them feel connected to the Hillview Terrace community?
- 6How does your nursing leadership team support staff members to ensure they have the time and resources needed to provide the high-quality, attentive care that our family is looking for?
Personalized based on this facility's data
Key Review Excerpts
“My Mom was repeatedly ignored regarding her pain and hygiene. Requests to change her were delayed or stalled daily. When we finally assisted ourselves, we found her raw, severely infected, and covered in horrific sores.”
“The admission process was seamless and the staff was outstanding! Huge thanks to all of you for taking care of my grandmother after a traumatic experience.”
“They along with the insurance company said that they know how to deal with patients with dementia... The response was 'we don't do miracles.' Mom had TWO UTIs while there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillview Terrace has 27 deficiencies across 3 surveys with no complaints filed by families, indicating issues were found during routine inspections rather than prompted by resident concerns. The facility shows recurring problems with fire safety systems, care planning, and infection control across multiple survey periods. All deficiencies have correction dates, suggesting the facility addresses identified issues, though some areas like sprinkler systems and care planning have been cited repeatedly.
Mar 5, 2020Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Construction Deficiencies
Install a two-hour-resistant firewall separation.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Dec 20, 2018Routine6
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Feb 5, 2018Routine14
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Ownership & Operations
Who Operates This Facility
Hillview Terrace
for profit
Chain Affiliation
Rehab Select
5 facilities nationwide
Chain avg rating: 3.0/5 · Rank 4 of 5
Ownership & Management
Owners
Schmidt, Christopher
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit rehabselect.net
Medicare data downloads
Original nursing home datasets
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