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Nursing HomeMedicaid Investigative

Hillview Terrace

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

100 Perry Hill Rd, Montgomery, AL 36109143 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.0/5

based on 63 Google reviews

5
4
3
2
1
Hillview Terrace Nursing Home in Montgomery, AL — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Below average in AL · Below recommended RN staffing · Above recommended total nurse staffing · Below chain average · No penalties on record · Very few deficiencies

Source: Medicare data

What this means for your family

While some families report positive experiences with the rehabilitation team, there is a persistent and alarming pattern of reports regarding severe neglect, untreated infections, and poor hygiene. We strongly advise families to conduct unannounced visits and closely monitor the physical condition of their loved ones if they choose this facility.

Google Reviews

Google Reviews

63 reviews on Google
Hillview Terrace receives deeply polarized feedback, with recent reviews highlighting severe allegations of neglect, including untreated infections, pressure sores, and poor hygiene. While some families report positive experiences with specific staff members and successful rehabilitation outcomes, the recurring reports of systemic neglect and unprofessionalism are significant red flags for prospective families.

Quality Themes

Tap a score for details
Food3.0Staff3.0Clean2.0Activities5.0Meds2.0Memory2.0Comms3.0Value1.0

Strengths

  • Helpful and knowledgeable admissions staff
  • Effective short-term rehabilitation programs
  • Some individual staff members described as caring and attentive

Concerns

  • Neglect of basic hygiene and wound care leading to severe infections and bedsores (mentioned by 9 reviewers)
  • Unresponsive or unprofessional nursing staff (mentioned by 7 reviewers)
  • Difficulty communicating with staff or getting phone calls answered (mentioned by 4 reviewers)
  • Medication administration errors or delays (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(1)'19(9)'21(6)'23(4)'25(2)'26(19)

Distribution · 66 analyzed

5
31
4
2
3
0
2
1
1
32
11 reviews posted between Jan 25, 2026Jan 31, 2026 · average 3.5

How They Respond to Reviews

37%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given the recent focus on enhancing care standards, what specific protocols are currently in place to ensure consistent hygiene and proactive skin integrity monitoring for residents?
  • 2I noticed your team is responsive to feedback online; how do you handle communication with families when they have urgent questions about their loved one's daily care or medication schedule?
  • 3With your strong reputation for short-term rehabilitation, how do you translate that same level of clinical oversight and staff attentiveness to the long-term nursing care residents?
  • 4Can you walk me through the process for medication administration and how you ensure accuracy and timeliness for residents who require complex daily regimens?
  • 5What opportunities are available for residents to engage in social activities or dining experiences that help them feel connected to the Hillview Terrace community?
  • 6How does your nursing leadership team support staff members to ensure they have the time and resources needed to provide the high-quality, attentive care that our family is looking for?

Personalized based on this facility's data


Key Review Excerpts

My Mom was repeatedly ignored regarding her pain and hygiene. Requests to change her were delayed or stalled daily. When we finally assisted ourselves, we found her raw, severely infected, and covered in horrific sores.

Long-term resident's family · 2026☆☆☆☆

The admission process was seamless and the staff was outstanding! Huge thanks to all of you for taking care of my grandmother after a traumatic experience.

Rehab patient family · 2019★★★★★

They along with the insurance company said that they know how to deal with patients with dementia... The response was 'we don't do miracles.' Mom had TWO UTIs while there.

Memory care family member · 2018☆☆☆☆
Source: 63 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.44hrs
59%
Registered nurses for medical care
Total Nursing
4.49hrs
OK
All nurses + aides combined
Staff Turnover
49%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

11

measures

Worse Than Avg

4

measures

Mixed Results

2

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
AL
1.4%
Montgomery
25.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.4%
Worse than Avg
Here
25.4%
US
15.3%
AL
13.3%
Montgomery
9.9%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility4.3%
Better than Avg
Here
4.3%
US
19.4%
AL
13.3%
Montgomery
19.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.5%
Better than Avg
Here
12.5%
US
19.5%
AL
24.7%
Montgomery
23.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility18.8%
Worse than Avg
Here
18.8%
US
14.4%
AL
12.7%
Montgomery
8.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.2%
Better than Avg
Here
99.2%
US
93.4%
AL
91.7%
Montgomery
89.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility98.9%
Better than Avg
Here
98.9%
US
81.8%
AL
84.8%
Montgomery
71.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility93.1%
Better than Avg
Here
93.1%
US
79.7%
AL
80.3%
Montgomery
70.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
1.6%
AL
2.0%
Montgomery
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

3deficiencies
Near state avg (3.9)

Hillview Terrace has 27 deficiencies across 3 surveys with no complaints filed by families, indicating issues were found during routine inspections rather than prompted by resident concerns. The facility shows recurring problems with fire safety systems, care planning, and infection control across multiple survey periods. All deficiencies have correction dates, suggesting the facility addresses identified issues, though some areas like sprinkler systems and care planning have been cited repeatedly.

Mar 5, 2020Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0133Potential for harm · IsolatedCorrected

Construction Deficiencies

Install a two-hour-resistant firewall separation.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Dec 20, 2018Routine
6
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0583Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Keep residents' personal and medical records private and confidential.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

Feb 5, 2018Routine
14
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0584Minimal · WidespreadCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0838Minimal · WidespreadCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hillview Terrace

Organization Type

for profit

Chain Affiliation

Chain Name

Rehab Select

Chain Size

5 facilities nationwide

Chain avg rating: 3.0/5 · Rank 4 of 5

Ownership & Management

Owners

Schmidt, Christopher

Owner

Key personnel

Schmidt, ChristopherManaging Control - Governing BodyStephenson, TammyManaging Control - Governing BodySchmidt, ChristopherOfficer / DirectorStephenson, TammyOfficer / DirectorSchmidt, ChristopherOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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