Hillview Community Living Center
Strong Medicare quality ratings; families often praise warm, friendly staff environment. Still worth an in-person visit.
based on 8 Google reviews
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What this means for your family
While the facility is praised for its welcoming atmosphere and quality dining, families should be cautious regarding communication. If you choose this facility, ensure you establish a clear point of contact for therapy updates early on, as some families have struggled to get consistent information from leadership.
Google Reviews
Google Reviews
8 reviews on Google“Hillview Community Living Center receives polarized feedback, with some families praising the warm, family-like atmosphere and quality of food, while others report significant frustration regarding staff communication and transparency. Concerns center on the difficulty of obtaining clear information about patient care and therapy progress, particularly from administrative and nursing leadership.”
Quality Themes
Tap a score for detailsStrengths
- Warm, friendly staff environment
- High-quality dining options
- Welcoming atmosphere for visitors
Concerns
- Poor communication and lack of transparency regarding patient care and therapy schedules (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 8 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a 3-star staffing rating; could you walk me through how your team manages daily care coverage to ensure residents receive consistent attention?
- 2Given that some families have expressed a desire for more clarity on therapy schedules, what is your standard process for keeping us updated on our loved one’s progress and daily care plan?
- 3With 6 state violations noted in the last year, what specific steps or improvements has the leadership team implemented to address those concerns and prevent future issues?
- 4I’ve heard wonderful things about your dining program; could you tell me more about how you accommodate individual dietary preferences or special meal requests for residents?
- 5How does your team handle communication during medical emergencies or sudden changes in a resident’s health status to ensure family members are informed immediately?
- 6What types of social activities or community events do you have planned for the coming month to help new residents feel welcomed and connected to others?
Personalized based on this facility's data
Key Review Excerpts
“The staff is always so nice and friendly. They seem like one big happy family. We were amazed that DeDe knew everyone’s name in the entire place.”
“The staff here were rude, avoidant and dismissive when attempting to address issues and concerns with our family member, who was there for therapy. No one in the facility could tell me how much therapy he was actually receiving”
“My mother has lived there for more than a year. I have found the care she receives to be excellent! Many thanks to the hard working staff!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
8
measures
7
measures
1
measures
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillview Community Living Center has a moderate compliance record with 15 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve medication management (appearing in multiple surveys), safety systems maintenance, and care planning. While problems have been identified consistently across surveys, the facility demonstrates responsiveness by addressing all cited deficiencies, suggesting a commitment to meeting federal standards.
Dec 17, 2025Routine9
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 2, 2022Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 13, 2019Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Hillview Community Living Center
for profit
Chain Affiliation
Community Eldercare Services
17 facilities nationwide
Chain avg rating: 1.8/5 · Rank 2 of 17 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit hillviewclc.cesltc.com
Medicare data downloads
Original nursing home datasets
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