Hilltop Manor Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
Hilltop Manor offers a strong therapy department and a very active social calendar, which are great for resident engagement and recovery. However, families should be aware of recurring reports regarding night-shift responsiveness and the potential for lost personal items; we recommend labeling all clothing clearly and checking in frequently during off-hours.
Google Reviews
Google Reviews
50 reviews analyzed“Hilltop Manor Health and Rehabilitation Center receives polarized feedback, with a significant influx of highly positive reviews in late 2025 praising the staff's compassion and the facility's festive atmosphere. However, long-term concerns persist regarding cleanliness, odor issues, and inconsistent care from night-shift staff, as well as reports of missing personal belongings. Families should weigh the strong therapy department and administrative responsiveness against these recurring operational and maintenance complaints.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and occupational therapy
- Responsive administrative and social services team
- Well-maintained, festive, and welcoming environment
Concerns
- Inconsistent night-shift care and staff responsiveness (mentioned by 2 reviewers)
- Facility cleanliness and persistent odors (mentioned by 3 reviewers)
- Loss of resident personal belongings (clothing) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that you have a 5-star staffing rating, how do you ensure that same level of attentive care and responsiveness remains consistent during the night shift?
- 2I noticed some feedback regarding facility cleanliness and odors; what is your current protocol for housekeeping and maintaining a fresh environment throughout the day?
- 3With 7 recent state violations, could you walk me through the steps you are currently taking to address those specific areas and improve your health inspection outcomes?
- 4What systems do you have in place to help track and ensure that residents' personal belongings and clothing are kept secure and returned after laundry services?
- 5I see that your team occasionally engages with families online; how do you typically communicate with families regarding day-to-day updates or concerns?
- 6What does a typical day look like in terms of social activities or events that help residents feel connected and part of the community?
Personalized based on this facility's data
Key Review Excerpts
“The staff are compassionate, patient, and always willing to help — you can tell they genuinely care about the people they serve.”
“My grandmother called this home for a little less than a year, and we couldn’t have been happier. Wonderful administration, clean and homey feeling facility, food was always good.”
“My grandmother is there for therapy after being in a hospital for over a month .. no complaints really for day time aids .. but the night times aids (some of the aids) don't care my grandmother called 3 different times to be flipped over and all they did was come shut her door and ignore her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hilltop Manor has a concerning pattern of recurring deficiencies across multiple care areas, with families filing complaint reports about nursing staff levels and residents' rights to safe environments. The facility shows persistent issues with infection control appearing in all three surveys, along with repeated problems in resident care planning, daily living assistance, and maintaining safe, comfortable environments. While all deficiencies have correction dates, the recurring nature suggests ongoing operational challenges.
Mar 30, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 5, 2024Routine7
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 3, 2023Routine8
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 3, 2023Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 6, 2022Routine6
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Ownership & Operations
Who Operates This Facility
Hilltop Manor Health and Rehabilitation Center
for profit
Chain Affiliation
Consulate Health Care/independence Living Centers/nspire Healthcare/raydiant Health Care
36 facilities nationwide
Chain avg rating: 2.3/5 · Rank 5 of 35
Ownership & Management
Owners
North of Decatur Parentco LLC
Owner · Organization
Msop Holdco LLC
Owner (parent company) · Organization
Neshoba Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Official Website
Visit hilltopmanorhealth.com
Medicare data downloads
Original nursing home datasets
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