Hilltop Healthcare Rehabilitation and Skilled Nurs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 6.5)
- High staff turnover (51%)
- High RN turnover (61%)
Bottom 25% in MN · Meets national RN staffing standard · $244,730 in fines
What this means for your family
While the therapy department is frequently praised, the facility has a recurring pattern of serious complaints regarding hygiene, staffing, and financial management. We strongly advise families to conduct unannounced visits to check room cleanliness and to carefully audit all billing statements if you choose this facility.
Google Reviews
Google Reviews
39 reviews on Google“Hilltop Healthcare receives highly polarized feedback, with some reviewers praising the therapy department and specific staff members, while others report severe neglect and administrative failures. Multiple families have raised alarming concerns regarding hygiene, staffing shortages, and financial irregularities. Prospective families should be aware of the significant inconsistency in care quality described by long-term residents and their relatives.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical therapy department
- Some individual nursing staff members are described as caring
- Recent efforts to improve the facility environment
Concerns
- Poor hygiene and lack of room cleaning (mentioned by 6 reviewers)
- Understaffing leading to slow response times (mentioned by 5 reviewers)
- Unreliable or predatory billing practices (mentioned by 3 reviewers)
- Neglect of basic patient needs (hygiene/supplies) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; how do you use that family input to make daily improvements to the facility's environment?
- 2Given the recent focus on upgrading the facility, what specific steps are being taken to ensure consistent room cleanliness and hygiene standards for all residents?
- 3Since your physical therapy department is highly regarded, how do you integrate those therapy goals into the daily care routine for residents who need extra support?
- 4How do you manage staffing levels during peak hours to ensure that residents receive timely assistance with basic needs and hygiene?
- 5I see there have been some questions regarding billing; could you walk me through your process for ensuring transparency and accuracy in monthly statements?
- 6What is your protocol for medication management and communication with families if a resident's health status changes unexpectedly?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy was awesome!”
“My father lived there for over a year and a half and it was overall marginal, at best. Their billing is highly unreliable, and impossible to decipher what they send if you request a detailed bill.”
“This facility is the most inadequate healthcare facility I've ever dealt with. At different times I would go into my mother's room they would have the old hotel doorbell as the assistant bell The little metal one as her emergency call system.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
6
measures
8
measures
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 11 deficiencies, raising concerns about accident prevention, staff training, and resident dignity. The facility shows persistent problems with fire safety systems, medication management, and care planning across multiple surveys from 2023-2025. While all deficiencies have correction dates, the recurring nature of fire safety violations and the pattern of complaint-driven issues suggest ongoing operational challenges that warrant careful consideration during visits.
Mar 12, 2026Routine16
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 12, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 2, 2025Routine23
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Electrical Deficiencies
Ensure that building systems meet requirements determined by risk assessment procedures performed by qualified personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Mar 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 17, 2025Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Sep 5, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Federal Penalties
Fine
Mar 13, 2025
$22,315
Fine
Jan 17, 2025
$26,130
Fine
Sep 5, 2024
$127,586
Ownership & Operations
Who Operates This Facility
Hilltop Healthcare Rehabilitation and Skilled Nurs
for profit
Ownership & Management
Owners
Halpert, Ephraim
Owner
Deutsch, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Friedman, David
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Hoffman, Ari
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Jacobs, Asher
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Jaffa, Elan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kohn, Brian
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lieberman, Avigail
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Lieberman, Yisroel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Portnov, Yefim
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Rubin, Aaron
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schachter, Judith
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Schloss, Deborah
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Taub, Michael
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit hilltophc.com
Medicare data downloads
Original nursing home datasets
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