Hilltop Health Care Center
Strong Medicare quality ratings; families often praise responsive and friendly staff. Still worth an in-person visit.
based on 17 Google reviews
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What this means for your family
Hilltop Health Care Center is highly regarded by reviewers for its clean environment and responsive staff. However, because the current feedback is exclusively positive and lacks depth regarding clinical outcomes, we recommend scheduling an in-person tour to observe staff-to-resident interactions and ask specific questions about their daily care routines.
Google Reviews
Google Reviews
17 reviews on Google“Hilltop Health Care Center receives consistent praise for its welcoming atmosphere, clean facilities, and responsive staff members. Families highlight the facility as a supportive community, though the reviews are largely generic and lack specific details regarding clinical care or daily operations.”
Quality Themes
Tap a score for detailsStrengths
- Responsive and friendly staff
- Well-maintained and clean facility
- Welcoming community atmosphere
Rating Trends
Tap a year to see what changed
Distribution · 17 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such a high CMS health inspection rating, how do you ensure the facility stays so consistently clean and well-maintained for the residents?
- 2It's wonderful to see such positive feedback about the friendly atmosphere here; how do you help new residents feel welcomed into the community during their first few weeks?
- 3Since the staff is so highly regarded for being responsive, what is the best way for our family to communicate with them if we have a quick question about our loved one?
- 4With a 4/5 staffing rating, what specific steps do you take to ensure there is always enough support available during busy shifts?
- 5What kind of daily activities or social events do you have planned to help residents stay engaged with one another in such an intimate 50-resident setting?
- 6In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is well-maintained, clean, and has a welcoming atmosphere. The nurses and aides are responsive to resident needs and readily available to assist with any concerns.”
“The staff go above and beyond for the residents and readily available to answer any questions or concerns.”
“Hilltop Health Care Center's hospitality and care are unmatched. if you are considering care for yourself or a loved one, Hilltop is an outstanding choice in the Watkins, MN area!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents with pressure sores (bedsores)
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hilltop Health Care Center has 8 federal deficiencies across 3 surveys with no complaints filed by families. The most recurring issues involve fire safety systems (smoke barriers, sprinklers, alarms), followed by care quality problems and staffing transparency. All deficiencies have correction dates from the provider, though fire safety issues persist across multiple surveys, suggesting ongoing challenges in this area.
May 14, 2025Routine1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Mar 21, 2024Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Feb 2, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Hilltop Health Care Center
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
17 reviews from families & visitors
Official Website
Visit hilltophealthcarecenter.com
Medicare data downloads
Original nursing home datasets
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