See every facility — official ratings, family reviews, no referral fees.
Nursing HomeMedicaid

Hilltop Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

152 Saddleshop Road, Hilltop, WV 25855120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 105 Google reviews

5
4
3
2
1

Watch Hilltop Center

Get an email when new inspections, ratings, or penalties are published for this facility.

We’ll only email you about this — no spam, unsubscribe anytime.

What this means for your family

Hilltop Center is highly regarded for its physical therapy and nursing care, making it a strong candidate for rehabilitation. However, families should be vigilant regarding communication; ensure you have a direct contact person and ask specifically about their protocol for overnight staffing and safeguarding personal belongings.

Google Reviews

Google Reviews

105 reviews on Google
Hilltop Center receives high praise for its dedicated nursing staff and effective physical therapy programs, with many families describing the facility as a supportive, home-like environment. However, there are recurring, serious concerns regarding communication, inconsistent overnight staffing levels, and the quality of food service. While many residents and families report positive experiences, prospective families should be aware of these specific operational challenges.

Quality Themes

Tap a score for details
Food3.0Staff8.0Clean9.0Activities7.0MedsN/AMemoryN/AComms3.0Value4.0

Strengths

  • Attentive and compassionate nursing staff
  • Effective physical therapy and rehab programs
  • Clean and well-maintained facility
  • Strong, supportive environment for long-term residents

Concerns

  • Poor communication with family members (mentioned by 4 reviewers)
  • Inadequate overnight staffing levels (mentioned by 3 reviewers)
  • Poor quality and unappealing food service (mentioned by 4 reviewers)
  • Missing or stolen personal belongings (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'18(4)'20(10)'22(16)'24(17)'26(7)

Distribution · 107 analyzed

5
73
4
16
3
2
2
3
1
13

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's great to see how well-maintained and clean the facility looks; how do you ensure the dining experience remains a highlight of the day for residents?
  • 2I noticed the management is very active in responding to community feedback; how does the administration typically involve families in discussions about care improvements?
  • 3What specific protocols are in place for medical monitoring and emergency response during the overnight hours?
  • 4How do you manage the tracking of personal items and belongings to ensure residents feel secure in their rooms?
  • 5We've heard wonderful things about the physical therapy programs here; how do you integrate rehab goals into a resident's daily routine?
  • 6What is the best way for us to stay updated on our loved one's daily well-being and any changes in their care plan?

Personalized based on this facility's data


Key Review Excerpts

The therapy department is also very good at what they do. We will be forever grateful to all of them!

Long-term resident's family · 2020★★★★★

I do believe he needed speech therapy sooner than when it got started. The meals were good and offered an option for both lunch and supper. I would suggest they think about moving supper time to 5pm instead of 6pm.

Rehab patient's spouse · 2024★★★★

Only have 1-2 overnight staff to take care of almost 30 people. Residents do not get the care they need over night

Family member · 2025★★★★
Source: 105 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.59hrs
78%
Registered nurses for medical care
Total Nursing
3.18hrs
77%
All nurses + aides combined
Staff Turnover
34%
Lower is better (< 30% = good)
RN Turnover
20%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

14

measures

Worse Than Avg

2

measures

Mixed Results

1

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
15.4%
WV
14.0%
Fayette
16.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility4.2%
Better than Avg
Here
4.2%
US
15.3%
WV
17.2%
Fayette
15.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
WV
7.2%
Fayette
12.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.8%
Worse than Avg
Here
28.8%
US
19.5%
WV
27.0%
Fayette
25.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.2%
Better than Avg
Here
7.2%
US
14.4%
WV
15.6%
Fayette
14.3%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.6%
Worse than Avg
Here
27.6%
US
19.4%
WV
22.3%
Fayette
21.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.0%
Better than Avg
Here
97.0%
US
81.8%
WV
78.4%
Fayette
83.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility94.8%
Better than Avg
Here
94.8%
US
79.7%
WV
79.4%
Fayette
81.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Fayette
1.4%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

13deficiencies
1penalties
Near state avg (13.8)
5 complaint-triggered
$22,562 in fines

Families have filed complaints against Hilltop Center, with recent reports in 2025 citing abuse/neglect concerns and pressure ulcer care issues. The facility shows recurring problems with care planning, resident assessments, and medical record keeping across multiple surveys. While all deficiencies have reported correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care.

Jan 21, 2026Routine
9
0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0636Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0810Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Provide special eating equipment and utensils for residents who need them and appropriate assistance.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0355Minimal · WidespreadCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

Oct 23, 2025Complaint
2
0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

May 13, 2025Complaint
3
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Dec 5, 2024Routine
8
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0331Potential for harm · IsolatedCorrected

Smoke Deficiencies

Construct fire resistant interior walls.

0006Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

Oct 18, 2023Routine
8
0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0636Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.

0800Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0679Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0761Minimal · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

Federal Penalties

Fine

May 13, 2025

$22,562

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hilltop Center

Organization Type

for profit

Chain Affiliation

Chain Name

Genesis Healthcare

Chain Size

187 facilities nationwide

Chain avg rating: 2.4/5 · Rank 61 of 188

Ownership & Management

Owners

Saddle Shop Road Operations LLC

Owner · Organization

100%

Genesis Operations LLC

Owner (parent company) · Organization

Genesis Wv Holdings LLC

Owner (parent company) · Organization

Key personnel

Berg, MichaelOfficer / DirectorBridgeford, LauraOfficer / DirectorMendelson, AviOfficer / DirectorAntolini, MichaelManagerChapman, BrianManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Nearby Alternatives

Call