Hilltop Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 105 Google reviews
Watch Hilltop Center
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Hilltop Center is highly regarded for its physical therapy and nursing care, making it a strong candidate for rehabilitation. However, families should be vigilant regarding communication; ensure you have a direct contact person and ask specifically about their protocol for overnight staffing and safeguarding personal belongings.
Google Reviews
Google Reviews
105 reviews on Google“Hilltop Center receives high praise for its dedicated nursing staff and effective physical therapy programs, with many families describing the facility as a supportive, home-like environment. However, there are recurring, serious concerns regarding communication, inconsistent overnight staffing levels, and the quality of food service. While many residents and families report positive experiences, prospective families should be aware of these specific operational challenges.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical therapy and rehab programs
- Clean and well-maintained facility
- Strong, supportive environment for long-term residents
Concerns
- Poor communication with family members (mentioned by 4 reviewers)
- Inadequate overnight staffing levels (mentioned by 3 reviewers)
- Poor quality and unappealing food service (mentioned by 4 reviewers)
- Missing or stolen personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 107 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's great to see how well-maintained and clean the facility looks; how do you ensure the dining experience remains a highlight of the day for residents?
- 2I noticed the management is very active in responding to community feedback; how does the administration typically involve families in discussions about care improvements?
- 3What specific protocols are in place for medical monitoring and emergency response during the overnight hours?
- 4How do you manage the tracking of personal items and belongings to ensure residents feel secure in their rooms?
- 5We've heard wonderful things about the physical therapy programs here; how do you integrate rehab goals into a resident's daily routine?
- 6What is the best way for us to stay updated on our loved one's daily well-being and any changes in their care plan?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department is also very good at what they do. We will be forever grateful to all of them!”
“I do believe he needed speech therapy sooner than when it got started. The meals were good and offered an option for both lunch and supper. I would suggest they think about moving supper time to 5pm instead of 6pm.”
“Only have 1-2 overnight staff to take care of almost 30 people. Residents do not get the care they need over night”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
2
measures
1
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against Hilltop Center, with recent reports in 2025 citing abuse/neglect concerns and pressure ulcer care issues. The facility shows recurring problems with care planning, resident assessments, and medical record keeping across multiple surveys. While all deficiencies have reported correction dates, the pattern of repeated issues in core care areas suggests ongoing challenges with consistent quality care.
Jan 21, 2026Routine9
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Oct 23, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 13, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Dec 5, 2024Routine8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Construct fire resistant interior walls.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Oct 18, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Nutrition and Dietary Deficiencies
Provide each resident with a nourishing, palatable, well-balanced diet that meets his or her daily nutritional and special dietary needs.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Federal Penalties
Fine
May 13, 2025
$22,562
Ownership & Operations
Who Operates This Facility
Hilltop Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 61 of 188
Ownership & Management
Owners
Saddle Shop Road Operations LLC
Owner · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Genesis Wv Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
105 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Hidden Valley Center
3.9 miNursing Home · Oak Hill, WV
Fayetteville Healthcare Center
9.2 miNursing Home · Fayetteville, WV
Pine Lodge
9.3 miNursing Home · Beckley, WV
Beckley Healthcare Center
10.2 miNursing Home · Beckley, WV