Hillside Rehab & Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (14 vs median 11.0)
Below average in IL · Below recommended RN staffing · $137,640 in fines
What this means for your family
This facility offers a welcoming environment and strong therapy services, but the reports of chronic understaffing and neglect are deeply concerning. If you consider this facility, you must visit during off-hours to observe staffing levels and ask management directly about their protocol for responding to call lights and communicating medical concerns to families.
Google Reviews
Google Reviews
24 reviews on Google“Hillside Rehab & Care Center receives highly polarized feedback, with some families praising the warm, home-like environment and dedicated therapy teams, while others report severe neglect and chronic understaffing. Critical concerns include long wait times for call lights, poor communication from management, and inconsistent hygiene care for residents. Families considering this facility should be aware of the significant gap between the positive experiences of some and the serious neglect allegations reported by others.”
Quality Themes
Tap a score for detailsStrengths
- Encouraging and hands-on physical therapy team
- Welcoming, home-like atmosphere
- Friendly and caring nursing/CNA staff (in some cases)
- Clean, pleasant-smelling facility
Concerns
- Chronic understaffing leading to neglect (mentioned by 3 reviewers)
- Poor phone communication and long hold times (mentioned by 3 reviewers)
- Lack of basic hygiene care for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 27 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the hands-on approach of your physical therapy team; could you tell us more about how they work with residents to maintain mobility?
- 2With the recent inspections, what specific steps is the facility taking to improve staffing levels and ensure consistent care for every resident?
- 3How do you ensure that basic daily hygiene and personal care needs are met promptly throughout the day and night?
- 4We want to make sure we stay in the loop; what is your preferred method for keeping families updated on a resident's health and daily well-being?
- 5Could you describe what a typical day looks like regarding meal times and the variety of dining options available?
- 6In the event of a medical emergency after hours, what is the specific protocol for contacting doctors and notifying the family?
Personalized based on this facility's data
Key Review Excerpts
“They do have some wonderful nurses, great physical therapists and social worker, but unfortunately, they are understaffed and my dad and many of their patients paid the price.”
“The staff is very attentive and friendly the food isn't bad either...therapy team is very encouraging and caring. They even have a beauty shop where they wash and braid or groom.”
“Management is laughable - when we went to question them about why my MIL had 'slow healing wounds' noone told us about, they were TERRIFIED at the thought of me recording their explanation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
9
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant concerns with families filing 10 complaints that triggered federal inspections, revealing recurring issues with resident protection from abuse and neglect, medication management, and safety hazards. The most serious deficiency involved failure to protect residents from abuse, neglect and physical punishment. While all violations show correction dates, the pattern of complaint-driven deficiencies across multiple care areas suggests ongoing quality concerns families should carefully evaluate before choosing this facility.
Apr 3, 2026Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 8, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 18, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 7, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nov 24, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 18, 2024Routine12
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish policies and procedures for sheltering.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Federal Penalties
Fine
Jan 8, 2026
$27,370
Fine
Mar 25, 2025
$11,960
Payment Denial
Mar 25, 2025
11-day denial
Fine
Nov 6, 2023
$119,240
Ownership & Operations
Who Operates This Facility
Hillside Rehab & Care Center
for profit
Chain Affiliation
Helia Healthcare
13 facilities nationwide
Chain avg rating: 2.5/5 · Rank 8 of 13
Ownership & Management
Owners
Miller, Stephen
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit heliahealthcare.com
Medicare data downloads
Original nursing home datasets
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