Hillsdale County Medical Care Facility
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 54 Google reviews

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What this means for your family
While the facility has a long history of being clean and accommodating, recent reviews suggest a decline in staff professionalism and responsiveness. We recommend visiting during off-hours to observe staff interaction levels firsthand and asking management specifically about how they are addressing recent concerns regarding staff attentiveness.
Google Reviews
Google Reviews
54 reviews on Google“Hillsdale County Medical Care Facility receives frequent praise for its clean, well-maintained environment and generally friendly staff who foster a family-like atmosphere. However, recent reviews highlight concerns regarding unprofessional behavior from specific staff members and a perceived decline in quality under new management. Families should weigh the facility's long-standing reputation for cleanliness against these more recent reports of poor communication and neglectful care.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained building and grounds
- Friendly and caring staff
- Pet-friendly environment
- Active engagement and activities for residents
Concerns
- Unprofessional or rude staff interactions (mentioned by 3 reviewers)
- Neglectful care or lack of urgency (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 57 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how clean and well-maintained the grounds are here; could you show us some of the common areas?
- 2Since we know how important social connection is, what kind of daily activities or group engagements do you have planned for the residents?
- 3We noticed your staffing rating is exceptional; how do you ensure that this high level of care remains consistent across all shifts?
- 4How does the nursing team handle communication with families to ensure we are always kept up-to-date on any changes in a resident's health?
- 5In the event of a sudden medical change or an emergency during the night, what is the specific protocol for notifying the family and providing care?
- 6We love that this is a pet-friendly environment; how do you manage visits from family pets to ensure everyone stays comfortable?
Personalized based on this facility's data
Key Review Excerpts
“Since her arrived and with the care of a fantastic staff for the most part she has accomplished marked improvement. Very pleased with this place. Also the fact that they are pet friendly and understand how much it means to be able to see and spend time with our four legged friends can mean to the patients there.”
“All very friendly. Very clean. Workers very attentive. Very accommodating for family and friends. My mom loves the food and choices. Love all the workers.”
“A CNA named Allison was playing on her phone for 30 minutes while gma was waiting to be changed after soiling herself. I wonder what happens when i’m away if that happens when i’m there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
9
measures
1
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents with a long-term catheter
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing multiple complaints, including recent issues in 2025 involving protection from abuse and restraint use. The most recurring problems involve accident prevention and safety hazards, protection from abuse and neglect, and medication management. While all documented deficiencies show correction dates, the facility has struggled with basic safety oversight and care planning across multiple surveys, with 8 complaint-triggered deficiencies indicating family concerns about resident treatment and safety protocols.
Feb 26, 2026Routine7
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Oct 2, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Sep 15, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 10, 2024Routine12
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Apr 22, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Oct 4, 2023Routine7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Federal Penalties
Fine
Sep 15, 2025
$169,320
Fine
Dec 10, 2024
$64,227
Payment Denial
Dec 10, 2024
10-day denial
Fine
Apr 22, 2024
$80,990
Ownership & Operations
Who Operates This Facility
Hillsdale County Medical Care Facility
government
Ownership & Management
Owners
County of Hillsdale
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit hillsdalemedicalcare.org
Medicare data downloads
Original nursing home datasets
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