Hillsboro House Nursing Home
Strong Medicare quality ratings; families often praise caring frontline nursing staff. Still worth an in-person visit.
based on 6 Google reviews
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What this means for your family
While the facility is noted for being clean and having caring frontline staff, the administrative failures are a significant red flag. Families should prioritize meeting with the administrative team during tours to assess their responsiveness and communication style before committing to this facility.
Google Reviews
Google Reviews
6 reviews on Google“Hillsboro House Nursing Home presents a stark contrast in experiences, with some families praising the cleanliness and the caring nature of the frontline staff. However, others report significant failures in administrative communication and a lack of professional compassion following the death of a long-term resident.”
Quality Themes
Tap a score for detailsStrengths
- Caring frontline nursing staff
- Clean and well-maintained facility
Concerns
- Poor administrative communication and lack of responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 6 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that you have a 5-star staffing rating, how do your frontline nurses typically coordinate with the administrative team to ensure families stay informed about their loved one's care?
- 2With a smaller community of 33 residents, what kind of personalized daily activities or social engagement programs are currently most popular among those living here?
- 3I noticed there were a couple of recent state violations; could you walk me through the steps the facility has taken to address those specific concerns and prevent them from recurring?
- 4Since clear communication is a top priority for our family, what is the best way to reach an administrator if we have a question that goes beyond the daily nursing care?
- 5How does your nursing team handle medical emergencies or sudden changes in health status, and at what point would we be notified by the administration?
- 6The facility is consistently described as very clean and well-maintained; how do you involve residents in keeping the environment feeling like a true home?
Personalized based on this facility's data
Key Review Excerpts
“They have some caring staff but the administrators leave a lot to be desired. Half the time they didn't even return my phone calls.”
“Awesome staff! Beautiful, clean, and caring! We couldn't be happier!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
11
measures
4
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has shown persistent issues across all three surveys, with fire safety and building maintenance being the most problematic areas. Recurring deficiencies include blocked exit corridors, faulty fire alarm systems, improper emergency lighting, and smoke control problems that have appeared in multiple inspections. Additional concerns involve infection control programs and medication management practices. While the facility has provided correction dates for all violations, the repeated fire safety violations across surveys suggest ongoing challenges with maintaining basic safety standards.
Aug 6, 2025Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Sep 5, 2024Routine18
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Aug 17, 2023Routine7
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Federal Penalties
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$13,762
Fine
Nov 20, 2023
$4,587
Fine
Nov 13, 2023
$4,587
Fine
Nov 6, 2023
$4,587
Fine
Oct 30, 2023
$4,587
Fine
Oct 23, 2023
$4,587
Fine
Oct 17, 2023
$4,587
Fine
Oct 10, 2023
$4,235
Fine
Oct 2, 2023
$3,882
Fine
Sep 25, 2023
$3,529
Fine
Sep 18, 2023
$3,176
Fine
Aug 28, 2023
$7,409
Ownership & Operations
Who Operates This Facility
Hillsboro House Nursing Home
for profit
Ownership & Management
Owners
Irwin, Andrew
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
6 reviews from families & visitors
Official Website
Visit hillsborohouse.org
Medicare data downloads
Original nursing home datasets
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