Hillcrest Nursing Home
Strong Medicare quality ratings; families often praise friendly and approachable nursing staff. Still worth an in-person visit.
based on 33 Google reviews
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What this means for your family
While historical reviews highlight a friendly staff and engaging activities, recent feedback indicates a concerning trend in administrative communication. If you are considering this facility, ensure you have a direct point of contact and verify their responsiveness during the admissions process before committing.
Google Reviews
Google Reviews
33 reviews on Google“Hillcrest Nursing Home receives polarized feedback, with many older reviews praising the friendly staff and pleasant atmosphere. However, recent experiences highlight significant concerns regarding administrative responsiveness and communication, with families reporting difficulty finalizing admissions or getting updates on their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and approachable nursing staff
- Welcoming and pleasant facility decor
- Variety of resident activities
Concerns
- Poor administrative communication and follow-up (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a vibrant activity calendar; could you walk us through what a typical day looks like for a resident here?
- 2When it comes to coordinating care or updates, what is the best way for families to stay in touch with the administrative team to ensure everything is running smoothly?
- 3With a 4-star staffing rating, how do you ensure that the nursing team remains consistent and approachable for residents throughout the different shifts?
- 4Could you explain the protocols in place for medical emergencies and how you keep family members informed during those moments?
- 5Given the recent focus on facility improvements, what steps are you taking to address the feedback regarding communication to ensure families feel well-supported?
- 6How do you balance the cost of care with the services provided to ensure residents are getting the best possible value and quality of life?
Personalized based on this facility's data
Key Review Excerpts
“Staff is friendly, listens to residents when they talk to them, has a wide variety of activities to participate in, cognitive activities were worked on with the residents”
“Wonderful caring place and they take excellent care of the residents. Also pleased with the decor, very pleasant and welcoming.”
“The medical records was sent over and then all communication stopped. My husband and his stepbrother never heard back from anyone at the facility.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to three deficiency findings, including issues with infection control and treatment care. The facility shows recurring problems with fire safety systems, building exits, and food service across multiple surveys. While all deficiencies have correction dates, the pattern of repeated violations in safety infrastructure and the complaint-triggered findings suggest ongoing operational challenges that warrant careful consideration.
Dec 16, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Feb 13, 2025Routine6
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Jan 25, 2024Routine8
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Jan 25, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 1, 2022Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Ownership & Operations
Who Operates This Facility
Hillcrest Nursing Home
government
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit hillcrestnh.org
Medicare data downloads
Original nursing home datasets
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