Hillcrest Nursing Center
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 40 Google reviews
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What this means for your family
Hillcrest is frequently praised for its cleanliness and friendly atmosphere, making it a pleasant environment for visitors. However, because of serious historical concerns regarding wound care and pain management, we strongly recommend that you ask the administration for their specific protocols on nurse-to-patient ratios and pain management oversight during night shifts.
Google Reviews
Google Reviews
40 reviews analyzed“Hillcrest Nursing Center receives frequent praise for its clean, well-maintained environment and friendly, welcoming staff. While many visitors report positive experiences with daily activities and therapy services, there are serious historical allegations regarding neglect and inadequate pain management that families should investigate thoroughly.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Active engagement and daily activities
- Effective physical therapy program
Concerns
- Allegations of neglect and poor wound care (mentioned by 2 reviewers)
- Inadequate pain management and nurse responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how clean and well-maintained the facility looks; what is your team's routine for ensuring the common areas stay so tidy?
- 2We noticed the staff seems very welcoming during our walk-through; how do you foster that sense of community among the residents?
- 3Can you tell us more about the daily activity calendar and how you ensure residents stay actively engaged with their hobbies?
- 4With the physical therapy program being a known strength here, how do you coordinate therapy sessions with the nursing staff to ensure smooth transitions?
- 5How does the nursing team approach pain management and ensure that medication is administered precisely according to the doctor's orders?
- 6In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family and contacting the physician?
Personalized based on this facility's data
Key Review Excerpts
“Clean environment with a staff that loves on their patients. Fun activities daily, church services, meals are great and the best physical therapy program.”
“So happy my grandmother is living at Hillcrest. The nurses and staff always have smiles on their faces. I’m notified by phone if any and all inga related to my grandmothers care.”
“Very clean, had no bad smells. They had plenty of help working. Patients watching tv and lunch was served while I was there. Helpful staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
12
measures
2
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Nursing Center has 8 federal deficiencies across 4 surveys, including one complaint-triggered issue where a family reported infection control problems. The facility shows recurring problems with care planning and assessment, appearing in multiple surveys. Other deficiencies span medication labeling, respiratory care, fire safety, food safety, and resident rights notification. All issues have reported correction dates, though the pattern suggests ongoing compliance challenges families should discuss during visits.
Dec 23, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 17, 2025Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Dec 14, 2023Routine1
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Aug 27, 2021Routine1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Ownership & Operations
Who Operates This Facility
Hillcrest Nursing Center
for profit
Chain Affiliation
The Beebe Family
48 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 48
Ownership & Management
Owners
Elton G Beebe Sr Limited Ptrshp Tr
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
40 reviews from families & visitors
Official Website
Visit hillcrestnursingcenterms.com
Medicare data downloads
Original nursing home datasets
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