Hillcrest Manor Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 12 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Bottom 25% in OK · Critically understaffed (RN) · $46,898 in fines
What this means for your family
Hillcrest Manor is highly regarded for its compassionate staff and clean environment, making it a comforting choice for families. While the facility is well-managed, you should be aware that the building itself is older; we recommend touring the facility to ensure the physical environment meets your expectations for comfort.
Google Reviews
Google Reviews
12 reviews on Google“Hillcrest Manor Nursing Center is frequently praised for its kind and attentive staff who prioritize resident comfort. While the facility is noted for its cleanliness and timely meal service, some reviewers suggest the building itself is dated and could benefit from physical updates.”
Quality Themes
Tap a score for detailsStrengths
- Kind and attentive nursing staff
- Consistently clean facility
- Timely and hearty meal service
- Welcoming administrative management
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how kind and attentive the nursing staff is here; how do you ensure that level of care remains consistent across all shifts?
- 2Since we've noticed the facility is kept very clean, what is your daily routine for maintaining the cleanliness of the resident rooms and common areas?
- 3The meal service sounds very hearty and timely; could you tell us more about how the menus are planned and how much input residents have in their dining?
- 4What specific protocols do you have in place to ensure residents receive adequate medical attention and support during late-night or after-hours emergencies?
- 5We've noticed the administrative management is very welcoming; how does the leadership team communicate with families regarding any changes in a resident's care plan?
- 6What kind of daily activities or social outings are available to help residents stay engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff really care for the residents here. While not upscale, it makes up for that in cleanliness and healthy standards. Hearty meals served on time with special attention to resident needs.”
“The total staff treated us so kindly. We visited from Texas and they made us feel so welcome to be there. My family staying there also reports being treated nothing but nice. This is a comfort in a difficult situation. One star missing because the facility could use updating for a fair review.”
“Really ckean place and nice workers”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
8
measures
3
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents with a long-term catheter
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Manor shows recurring safety concerns, with families filing five complaints that triggered federal inspections for issues including accident prevention, medication management, and resident rights violations. The facility has persistent problems with fire safety systems, infection control, and accident hazards appearing across multiple surveys from 2022 to 2025, though all deficiencies show correction dates from the provider.
May 19, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 4, 2025Routine15
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 4, 2025Complaint3
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Aug 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 14, 2023Routine5
Resident Rights Deficiencies
Honor the resident's right to manage his or her financial affairs.
Resident Rights Deficiencies
Properly hold, secure, and manage each resident's personal money which is deposited with the nursing home.
Resident Rights Deficiencies
Assure the security of all personal funds of residents deposited with the facility.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 30, 2022Routine13
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Ensure staff are vaccinated for COVID-19
Federal Penalties
Fine
Apr 4, 2025
$46,898
Payment Denial
Apr 4, 2025
36-day denial
Ownership & Operations
Who Operates This Facility
Hillcrest Manor Nursing Center
for profit
Ownership & Management
Owners
Grant Rhodes Revocable Trust
Owner · Organization
Jeffrey W Young Revocable Trust Dated July 27, 2017
Owner · Organization
Rhodes, Jonathan
Owner (parent company)
Young, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
12 reviews from families & visitors
Official Website
Visit thehillcrestmanor.com
Medicare data downloads
Original nursing home datasets
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