Hillcrest Home
Strong Medicare quality ratings; families often praise dedicated pandemic response. Still worth an in-person visit.
based on 11 Google reviews
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What this means for your family
While some families have reported positive experiences, the recent, consistent reports from agency staff regarding a lack of basic hand hygiene and unprofessional conduct are deeply concerning. We strongly recommend that you conduct an unannounced visit and specifically observe staff hygiene practices and resident interactions before making a decision.
Google Reviews
Google Reviews
11 reviews on Google“Hillcrest Home receives highly polarized feedback, with some families praising the staff's dedication during the pandemic, while others express serious concerns regarding hygiene and professional conduct. Recent reports from agency staff highlight significant lapses in basic care protocols, specifically regarding hand hygiene and the treatment of residents by nursing personnel.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated pandemic response
- Helpful nursing aides
- Responsive to family needs
Concerns
- Poor hygiene and lack of hand washing protocols (mentioned by 2 reviewers)
- Unprofessional and rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on staffing, how does your leadership team ensure consistent oversight and professional communication between nursing aides and family members?
- 2I noticed some feedback regarding hygiene protocols; could you walk me through your current daily cleaning schedule and how you monitor staff compliance with hand-washing and infection control?
- 3With a 4-star CMS health inspection rating, what specific quality improvement initiatives are currently in place to address the recent state violations?
- 4How do you balance the need for high-quality care with the current staffing levels to ensure residents receive timely assistance throughout the day?
- 5Since your team has been noted for being responsive to family needs, what is the best way for us to stay in the loop regarding our loved one’s daily health and well-being?
- 6What does a typical day look like for residents here, and how do you encourage social engagement among the 99 residents?
Personalized based on this facility's data
Key Review Excerpts
“First off this is NOT a 5 star facility! I picked up with agency for the weekend and the residents were SHOCKED I was using soap and water when I was providing care. Their regular staff does NOT wear gloves or do proper hand washing!”
“This facility is NOT top notch and if they provide the best care why they don’t use SOAP AND WATER? THE STAFF DOES NOT PERFORM HAND HYGIENE NOR THE CARE AS THEY SHOULD FOR THE RESIDENTS. THE NURSES ARE MEAN GIRLS”
“I would have given 5 stars a year ago. I would give more now. They have gone over and above during COVID-19.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Home has concerning patterns including four complaint-triggered inspections where families reported safety issues and neglect concerns. The facility repeatedly struggles with resident safety and accident prevention, fire safety systems, and resident rights protections. While all deficiencies show correction dates, the recurring nature of safety problems across multiple surveys suggests ongoing challenges with maintaining consistent care standards.
May 23, 2025Routine9
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Establish a governing body that is legally responsible for establishing and implementing policies for managing and operating the facility and appoints a properly licensed administrator responsible for managing the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jun 24, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
May 31, 2024Routine16
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Apr 23, 2024Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 7, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Nov 15, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Ownership & Operations
Who Operates This Facility
Hillcrest Home
government
Ownership & Management
Owners
County of Henry
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit henrycty.com
Medicare data downloads
Original nursing home datasets
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