Hillcrest Healthcare Center
Strong Medicare quality ratings; families often praise some staff members provide compassionate end-of-life care. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
While some families report successful rehabilitation, the facility has a concerning pattern of reports regarding neglect, poor hygiene, and unresponsive staff. If you are considering this facility, we strongly recommend unannounced visits during weekends or evenings to observe staffing levels and cleanliness firsthand, and to ask direct questions about their protocols for monitoring patient decline.
Google Reviews
Google Reviews
22 reviews analyzed“Hillcrest Healthcare Center receives highly polarized reviews, with recent feedback highlighting severe concerns regarding neglect, poor hygiene, and inadequate medical oversight. While some families report positive rehabilitation outcomes and compassionate care during end-of-life stages, others describe a facility plagued by unresponsive staff, unpleasant odors, and failures in basic patient care.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members provide compassionate end-of-life care
- Effective physical therapy outcomes for some residents
- Cleanliness noted in specific positive experiences
Concerns
- Neglect and failure to monitor patients (mentioned by 6 reviewers)
- Unsanitary conditions and strong odors (mentioned by 3 reviewers)
- Unresponsive staff and ignored alarms (mentioned by 3 reviewers)
- Poor communication regarding medical status (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given that some families have expressed concerns about communication, what is your standard process for keeping us updated on our loved one's medical status and changes in care?
- 2I noticed some feedback regarding facility cleanliness; could you walk me through your daily housekeeping schedule and how you ensure common areas remain sanitary?
- 3Could you describe the current activity calendar and how you encourage residents to participate in social events to ensure they stay engaged throughout the day?
- 4How does your nursing team prioritize and respond to call lights or alarms to ensure that residents' needs are addressed promptly?
- 5I see that you have a 4-star CMS staffing rating; how do you ensure that staff members are consistently available to provide the level of attention our family member needs?
- 6What protocols do you have in place for monitoring residents who require extra supervision, and how do you ensure their safety is maintained around the clock?
Personalized based on this facility's data
Key Review Excerpts
“My grand mother is in this nursing home and is doing quite well before she wasn’t She was in a bed couldn’t move, barely talking very weak. She is now setting up getting in the wheelchair willing herself down the hallway.”
“Smells like urine and feces everywhere you go inside the building. Several staff members hanging around nurses station, talking, laughing, all the while SEVERAL resident alarms were going off. Nobody was rushing to any of them.”
“This place neglected my dad and wouldn't even clean his mouth and wet his lips when he was dying. They gave him meds by mouth when he couldn't even swallow and he aspirated and ended up getting pneumonia.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents with depression symptoms
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that triggered serious safety violations including inadequate emergency response and accident prevention, though these were corrected. The facility shows recurring issues with care quality, medication management, and fire safety systems across multiple surveys. While all deficiencies have correction dates, the pattern of repeated problems in basic care areas and the complaint-driven serious violations warrant careful consideration during any visit.
May 8, 2025Complaint2
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 8, 2025Routine10
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Dec 19, 2023Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Apr 26, 2023Routine8
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Feb 2, 2022Routine9
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have properly sized and located compartments to protect residents from smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 8, 2025
$8,278
Fine
May 8, 2025
$17,345
Ownership & Operations
Who Operates This Facility
Hillcrest Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 26 of 121
Ownership & Management
Owners
Wv Amfm Op Co., LLC
Owner · Organization
C.r. Stoltz Irrevocable Trust
Owner (parent company) · Organization
R.s. Wilheim Irrevocable Trust
Owner (parent company) · Organization
S.l. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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