Hillcrest Healthcare Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 10 Google reviews
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What this means for your family
Hillcrest Healthcare Center is highly regarded for its compassionate staff and excellent communication with families, making it a strong candidate for those prioritizing patient dignity. Because the reviews are consistently positive across several years, it appears to be a stable and reliable facility for both rehab and long-term care.
Google Reviews
Google Reviews
10 reviews on Google“Hillcrest Healthcare Center is consistently praised for its compassionate and attentive nursing staff who prioritize patient dignity and comfort. Families highlight the facility's ability to provide high-quality care for complex medical needs and note that staff maintain excellent communication with relatives throughout the stay.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Strong communication with family members
- High-quality care for complex medical needs
- Patient-centered approach to personal care
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how attentive the nursing staff is here; how do you ensure that level of personalized care remains consistent during shift changes?
- 2Since we value staying connected, what is your preferred method for keeping family members updated on daily care and any changes in health?
- 3With the complex medical needs some residents have, what specific protocols are in place to manage sudden medical emergencies or changes in condition?
- 4What are some of the favorite daily activities or social groups that help residents stay engaged and connected with each other?
- 5How does the facility approach staffing and training to ensure that the high standard of care mentioned by families is always maintained?
- 6How do you work with families to create a truly patient-centered care plan that respects each resident's unique personal preferences?
Personalized based on this facility's data
Key Review Excerpts
“Hillcrest is the first place that treated her with care and respect. They got to know her and her likes and dislikes.”
“They took real good care of him and kept my mother updated on any important info. They made real easy on my mom and kept my dad comfortable.”
“The care has been ,for the patient and family, absolutely stellar. I have seen my brother progress over and beyond my expectations.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Healthcare Center has 18 deficiencies across three surveys, all corrected by the facility. The most recurring issues involve fire safety systems and infection control, with additional problems in resident care quality and medication management. Earlier surveys focused heavily on fire safety compliance, while more recent inspections found issues with infection prevention and resident rights, suggesting some care quality concerns persist despite corrections.
Jan 14, 2026Routine13
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jun 16, 2021Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
May 21, 2019Routine5
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Hillcrest Healthcare Center
for profit
Ownership & Management
Owners
Hightower, James
Owner
Hightower, Patricia
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
10 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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