Nursing HomeMedicaid Needs closer review

Hillcrest Health & Rehab

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

1702 Hillcrest Drive, Bellevue, NE 68005|151 beds|Licensed & active

2/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 9 Google reviews

(402) 291-8500 Directions Website

Street View

Email Hillcrest Health & Rehab to yourself

Get a one-time email with a link to this profile so it is easy to find and share later.

This sends one email and does not add you to a mailing list.

4flags

Review before deciding

Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Low overall rating (2/5 stars)
Low health inspection rating (2/5 stars)
1 Medicare penalty on record
Above-median findings in the latest survey (8 vs median 5)

Source: Medicare data

What this means for your family

This facility has areas of concern that warrant careful consideration. Registered Nurse hours are 82% of the EveryPlace reference benchmark; ask how RN coverage is allocated across shifts. The latest standard survey recorded 8 findings, above the NE average of 6.7. We recommend asking the administrator directly: "How are you addressing recent staffing shortfalls?" These are not reasons to panic, but they are reasons to ask tough questions and visit in person.

Google Reviews

11 public Google reviews available

Hillcrest Health & Rehab receives highly polarized feedback, with some families praising the compassionate, multi-level care and others reporting severe dissatisfaction regarding communication and professionalism. While long-term residents and rehab patients have highlighted excellent therapy and dedicated staff, recent negative reviews warn of broken promises and a lack of transparency.

Quality Themes

Tap a score for details

Strengths

Compassionate, dedicated nursing staff
Effective physical and occupational therapy
Comprehensive multi-level care campus

Concerns

Poor communication and lack of transparency (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 11 analyzed

How They Respond to Reviews

33%response rate

This facility responds to some reviews.

Questions for Your Tour

1Given the facility's 4-star staffing rating, how do you ensure that this high level of nursing support translates into consistent, proactive communication with family members?
2I noticed that Hillcrest offers a comprehensive multi-level care campus; how do you manage the transition process if a resident's medical needs change and they require a higher level of care?
3Could you walk me through the specific protocols you have in place for medical emergencies and how quickly families are typically notified during an urgent situation?
4In what ways are you working to improve transparency and family engagement to ensure we feel fully informed about our loved one's daily health and well-being?
5With the physical and occupational therapy programs being a noted strength here, how do you integrate those services into a resident's daily routine to keep them active and engaged?
6I see that you have responded to some feedback online; what is your preferred method for families to share concerns or receive updates so that we can maintain an open line of communication?

Personalized based on this facility's data

Key Review Excerpts

“My wife was in the Hillcrest system from rehab to daycare and finally to her final days in their expert loving care. From the top on down these are the finest most loving caregivers I have ever seen.”

Long-term resident's spouse · 2016★★★★★

“My mother is getting stronger daily from physical therapy, occupational therapy, and massage therapy.”

Rehab patient's child · 2017★★★★★

“Hillcrest Health Services should be avoided at all costs. Horrendous service. Little to no communication, they do not do anything as they promise.”

Family member · 2023★☆☆☆☆

Source: 11 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.61hrs

82%

Registered nurses for medical care

Total Nursing

4.59hrs

All nurses + aides combined

Staff Turnover

42%

Lower is better (< 30% = good)

RN Turnover

24%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

2/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

Residents whose walking got worse

↓ Lower is better

This Facility40.1%

Worse than Avg

Here

40.1%

14.1%

18.2%

Sarpy

17.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

93.0%

Sarpy

85.2%

Residents needing more daily help over time

↓ Lower is better

This Facility27.0%

Worse than Avg

Here

27.0%

13.9%

19.0%

Sarpy

13.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility30.3%

Worse than Avg

Here

30.3%

19.0%

25.9%

Sarpy

27.6%

Residents on antipsychotic medication

↓ Lower is better

This Facility25.8%

Worse than Avg

Here

25.8%

15.4%

20.7%

Sarpy

18.6%

Residents with depression symptoms

↓ Lower is better

This Facility2.7%

Better than Avg

Here

2.7%

12.8%

4.3%

Sarpy

4.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility97.1%

Better than Avg

Here

97.1%

82.0%

80.9%

Sarpy

80.7%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility80.5%

Better than Avg

Here

80.5%

79.8%

75.9%

Sarpy

72.6%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.7%

Better than Avg

Here

0.7%

1.6%

2.0%

Sarpy

2.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

51findings in history

1penalty

Latest survey: 8 · above NE avg (6.7)

7 complaint-triggered findings

Multiple families have filed complaints triggering inspections that revealed significant issues with treatment care, accident prevention, pressure ulcer care, and infection control. The facility has persistent problems with medication management, safety protocols, and fire safety systems that recur across multiple surveys from 2022 through 2025. While the facility corrects deficiencies when cited, the pattern of recurring issues in core care areas suggests ongoing operational challenges families should carefully consider.

Jun 4, 2026Complaint1 finding

0580Potential for harm · PatternCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Dec 30, 2025Complaint4 findings

0686Actual harm · IsolatedCorrected