Hillcrest Health and Rehabilitation Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While past reviews highlighted a strong rehab department, the recent trend of negative feedback is concerning. Families should conduct an in-person tour during off-hours to observe staff-to-resident interactions and ask management specifically how they address complaints and staff burnout.
Google Reviews
Google Reviews
14 reviews analyzed“Hillcrest Health and Rehabilitation Center receives highly polarized feedback, with some residents praising the rehab department and staff warmth, while others express significant dissatisfaction. Recent reviews from 2025 are overwhelmingly negative, highlighting serious concerns regarding management and overall quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective rehabilitation therapy department
- Staff described as caring by some long-term residents
- Active engagement programs for residents
Concerns
- Staff appear overworked and potentially under-supported (mentioned by 2 reviewers)
- Poor treatment of residents and unprofessional staff conduct (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Given that Hillcrest has a strong reputation for rehabilitation therapy, how do you integrate those therapeutic goals into the daily routine for long-term residents?
- 2I noticed there are some active engagement programs listed; could you walk me through a typical week of activities and how you encourage residents to participate?
- 3With a 4-star staffing rating from CMS, how do you ensure that staff members have enough time to provide personalized attention to each resident throughout their shift?
- 4How does your leadership team support staff members to ensure they feel well-equipped and professional when interacting with residents and their families?
- 5What is your facility's process for keeping families updated on their loved one's health status, and who is the primary point of contact for these communications?
- 6In the event of a sudden medical change or emergency, what is the specific protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“I have been placed in the care of Hillcrest Health and Rehab 3 different times, and each time I was made to feel like I was with family. The Rehab department is excellent to work with, so helpful and caring.”
“Pretty well-liked by residents. Lots of activities. Staff seems overworked.”
“CNAs are not treated fair and do everything for residents except give them their meds and the way the residents get talked to by some of the staff and treated the state needs to be involved more”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed complaints that led to serious findings about resident abuse protection and proper reporting procedures in 2025. The facility shows recurring problems with electrical safety, fire protection, and medication management across multiple surveys from 2019 to 2025. While all deficiencies have correction dates from the provider, the pattern of repeated electrical and safety violations alongside recent abuse-related complaints raises concerns about consistent care standards.
Aug 22, 2025Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 22, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Aug 16, 2024Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jun 27, 2019Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Ownership & Operations
Who Operates This Facility
Hillcrest Health and Rehabilitation Center
for profit
Chain Affiliation
Seky Holding Co.
9 facilities nationwide
Chain avg rating: 2.9/5 · Rank 6 of 9
Ownership & Management
Owners
Seky Holding Co
Owner · Organization
Fcltc Holdings INC
Owner (parent company) · Organization
Forcht, Terry
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit hillcresthrc.com
Medicare data downloads
Original nursing home datasets
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