Hillcrest Care Center INC
Strong Medicare quality ratings; families often praise compassionate hospice support. Still worth an in-person visit.
based on 33 Google reviews

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What this means for your family
While some families report excellent, compassionate hospice care, there are serious, recurring reports of neglect, poor hygiene, and communication failures. When touring, we strongly recommend you visit unannounced, observe the cleanliness of the hallways, and ask management specifically how they address staffing shortages and resident fall prevention.
Google Reviews
Google Reviews
33 reviews on Google“Hillcrest Care Center Inc. presents a polarized experience for families, with some praising individual staff members for their compassion during hospice care, while others report severe concerns regarding neglect and hygiene. Multiple reviewers have cited issues with persistent odors and inadequate staffing levels, leading to significant distress for residents and their families. Prospective families should be aware of these inconsistencies in care quality and the reported difficulties in communication with nursing staff.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate hospice support
- Modern, well-lit facility architecture
- Some individual staff members provide legendary service
Concerns
- Persistent odor of urine/waste throughout the facility (mentioned by 4 reviewers)
- Understaffing leading to neglect and slow response times (mentioned by 3 reviewers)
- Poor communication and unprofessional behavior from nursing staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 37 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's size of 120 residents, what specific protocols are in place to ensure consistent hygiene and odor management throughout the common areas and hallways?
- 2With the current staffing levels, how does the team prioritize and manage response times when a resident needs urgent assistance?
- 3Could you walk me through the communication process for families, specifically how you ensure updates regarding medication changes or health status are shared promptly and clearly?
- 4I noticed the facility has a modern, well-lit design; how do you utilize these spaces to keep residents engaged in daily activities and social interaction?
- 5Regarding the nursing staff, what training or oversight programs are in place to ensure that all interactions with residents and family members remain professional and supportive?
- 6How does the facility handle medical emergencies or sudden changes in health status after standard business hours to ensure immediate care is provided?
Personalized based on this facility's data
Key Review Excerpts
“They have a special room and we were allowed to stay with her 24/7 until she passed. They have some wonderful, caring nurses and aids that really cared, they were so gentle with her & made sure she was comfortable!”
“I have personally been here and found my mother lying in a puddle of urine more than once, DO NOT PUT YOUR LOVED ONE HERE !!!”
“The staff will allow fall risk residents fall and take no responsibility for the neglect. My mother died last October because of their neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Hillcrest Care Center shows a pattern of recurring administrative and safety issues across multiple surveys, with families filing complaint reports about accident hazards and financial protection concerns. The facility has persistent problems with fire safety systems, resident rights notifications, and medication management that appear repeatedly from 2021 through 2024, suggesting ongoing compliance challenges despite corrections being made after each inspection.
Jan 22, 2026Routine10
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 28, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Oct 24, 2024Routine10
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Aug 8, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 25, 2023Routine11
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Aug 8, 2024
$10,845
Ownership & Operations
Who Operates This Facility
Hillcrest Care Center INC
for profit
Chain Affiliation
James & Judy Lincoln
56 facilities nationwide
Chain avg rating: 2.5/5 · Rank 10 of 56
Ownership & Management
Owners
Lincoln, James
Owner
Lincoln, Judy
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
33 reviews from families & visitors
Official Website
Visit hillcrestcarectr.com
Medicare data downloads
Original nursing home datasets
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