Highland View Rehabilitation & Healthcare Center
Strong Medicare quality ratings; families often praise friendly and professional staff interactions. Still worth an in-person visit.
based on 27 Google reviews
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What this means for your family
While some families report positive experiences with short-term rehab and friendly staff, there are serious, recurring reports of neglect regarding basic patient needs and poor communication from management. If you choose this facility, it is critical to maintain a high level of daily oversight and ensure you have a direct, responsive line of communication with the administrative team.
Google Reviews
Google Reviews
27 reviews on Google“Highland View Rehabilitation & Healthcare Center receives polarized feedback, with some families praising the personalized care and friendly staff, while others report severe neglect and communication failures. Critical concerns include inadequate assistance with basic needs like feeding and hygiene, as well as poor responsiveness from management regarding patient care issues. Families considering this facility should be aware of the significant disparity between positive experiences and reports of neglect for long-term or high-need residents.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and professional staff interactions
- Effective short-term rehab services
- Small facility size allowing for personalized attention
- Helpful transportation and support staff
Concerns
- Neglect of basic patient needs (feeding, hygiene, bed sores) (mentioned by 3 reviewers)
- Poor communication and lack of follow-up from administration (mentioned by 2 reviewers)
- Inadequate care for high-need or dementia patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 28 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1With the smaller, intimate size of this facility, how do you ensure each resident receives personalized attention for their daily hygiene and mealtime needs?
- 2What specific protocols are in place to ensure medication management is handled accurately and consistently for every resident?
- 3How does the administration stay in touch with families to provide regular updates on a loved one's progress and well-being?
- 4Could you describe the specialized care and environment provided for residents who may need extra support with memory care or dementia?
- 5What kind of daily activities or social engagement opportunities are available to keep residents active and connected?
- 6In the event of a medical emergency after hours, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“Do not place your loved one in this home if they have a high level of need. Our 99 year old mother was very weak, physically, but clear minded, when she entered the home. Staff neglected her.”
“Food and cleanliness are lacking. Most of the staff do not care about their patients. Rehab is good if they think you’re getting out. Long term patients get minimal care.”
“Met Mom in rehab yeserday morning at Highland View, and stayed for lunch too. The staff was friendly, courteous and above all professional in all the dealings we observed.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents who lost too much weight
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland View Rehabilitation & Healthcare Center shows a pattern of fire safety and building maintenance issues across two surveys, with deficiencies in smoke barriers, fire alarms, and electrical systems recurring from 2023 to 2025. The facility also had problems with medication management and resident care planning. While all deficiencies have correction dates, the persistence of safety-related issues across multiple inspections suggests ongoing maintenance challenges that families should discuss during visits.
Feb 13, 2026Routine6
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Feb 13, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Feb 21, 2025Routine5
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Ownership & Operations
Who Operates This Facility
Highland View Rehabilitation & Healthcare Center
for profit
Chain Affiliation
Core Healthcare
7 facilities nationwide
Ownership & Management
Owners
Core Pennsylvania Holdco LLC
Owner · Organization
Core Tbd Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
27 reviews from families & visitors
Official Website
Visit highlandviewrhc.com
Medicare data downloads
Original nursing home datasets
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