Highland Rehabilitation & Health Care Center
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 66 Google reviews
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What this means for your family
While some families report positive experiences with the nursing staff and recent facility updates, the recurring reports of patient safety incidents and extreme difficulty in reaching the facility by phone are significant red flags. We strongly recommend visiting in person during off-hours to observe staffing levels and asking management specifically how they ensure consistent communication with families.
Google Reviews
Google Reviews
66 reviews on Google“Highland Rehabilitation & Health Care Center receives highly polarized feedback, with some families praising the compassionate care and helpful staff, while others report severe concerns regarding neglect, poor communication, and safety issues. While some visitors describe the facility as clean and welcoming, multiple reviewers have raised alarms about patient falls, inadequate staffing, and difficulty reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Helpful social services and administrative team
- Recent facility renovations
- Professional and friendly environment for some families
Concerns
- Persistent difficulty reaching staff via telephone (mentioned by 3 reviewers)
- Patient safety incidents and falls due to lack of supervision or equipment (mentioned by 3 reviewers)
- Inadequate staffing levels leading to neglect (mentioned by 3 reviewers)
- Unsanitary conditions and unpleasant odors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 67 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has some lovely recent renovations; could you show us how those updates have improved the resident living areas?
- 2Communication is so important for us as a family; what is the best way for us to reach the nursing team directly if we have a quick question during the day?
- 3We want to ensure our loved one stays active; what kind of daily activities or social events are currently available to keep residents engaged?
- 4Could you walk us through your protocols for monitoring residents at night to ensure their safety and prevent falls?
- 5How does the facility manage medication administration to ensure everything is handled accurately and on schedule?
- 6We'd love to hear more about the dining experience, specifically how the meal service is structured and how you ensure the food is both nutritious and appetizing?
Personalized based on this facility's data
Key Review Excerpts
“My mother passed away at Highland. I have never been so overwhelmed in my life. Highland is not pretty to look at, that’s being honest. Yet, so much care and understanding is within.”
“This place is a death trap. If you love your love ones do NOT use this facility. My sister was there for one day day before they neglected her. She is an amputee. The bed did not have any kind of safety features.”
“These people never answer the phone. I have never in my life dealt with any type of business, let alone one that has people loved ones in their care that never answers the phone.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered inspections revealing serious issues including resident abuse protection failures, accident hazards, and improper use of restraints. The facility shows recurring problems with safety hazards, medication management, and fire safety systems across multiple surveys. While most deficiencies have correction dates, the pattern of complaint-driven inspections and repeated safety violations in recent years raises concerns about consistent quality care.
Mar 18, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 2, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 27, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Feb 8, 2025Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 8, 2025Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 8, 2024Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Dec 2, 2025
$34,034
Fine
Feb 8, 2025
$14,901
Ownership & Operations
Who Operates This Facility
Highland Rehabilitation & Health Care Center
for profit
Chain Affiliation
Tutera Senior Living & Health Care
26 facilities nationwide
Chain avg rating: 2.2/5 · Rank 7 of 25
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
66 reviews from families & visitors
Official Website
Visit tutera.com
Medicare data downloads
Original nursing home datasets
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