Highland Place Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 23 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (26 vs median 7)
- High RN turnover (71%)
Bottom 25% in LA · Meets national RN staffing standard · Above recommended total nurse staffing · Worst in WELLINGTON HEALTH CARE SERVICES chain · $337,767 in fines
What this means for your family
While some residents report successful rehabilitation, the facility has a recurring pattern of poor cleanliness and slow response times to call lights. Families should conduct an unannounced visit to observe the environment and specifically ask management how they ensure call lights are answered promptly.
Google Reviews
Google Reviews
23 reviews on Google“Highland Place Rehab and Nursing Center receives highly polarized feedback, with recent reviews highlighting significant concerns regarding cleanliness, responsiveness to call lights, and staff professionalism. While some residents report positive experiences with therapy and a family-like atmosphere, multiple families have expressed serious distress over neglect, poor hygiene, and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as caring and attentive
- Positive experiences for some long-term residents
Concerns
- Unresponsive to call lights (mentioned by 3 reviewers)
- Poor facility cleanliness and odors (mentioned by 4 reviewers)
- Staff unprofessionalism and lack of communication (mentioned by 4 reviewers)
- Inadequate patient hygiene and laundry care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 26 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility maintenance, could you walk me through your current daily cleaning schedule and how you ensure resident rooms remain fresh and sanitary?
- 2I noticed the facility has a high volume of residents; how do you manage call light response times to ensure that everyone receives timely assistance throughout the day and night?
- 3Communication is very important to our family; what is the standard process for keeping us updated on changes in care or medical status, and who would be our primary point of contact?
- 4With your strong physical and occupational therapy programs, how do you integrate those services into the daily routine of a long-term resident to help them stay active and engaged?
- 5How does your nursing team coordinate with local hospitals or emergency services to ensure seamless care if a resident experiences a sudden change in their medical condition?
- 6Could you share how your staff is trained to maintain professional standards and ensure consistent, high-quality hygiene and laundry support for every resident?
Personalized based on this facility's data
Key Review Excerpts
“My mother would tell my aunt and I that she would use her call light for “help” and no one would respond for hours…or may not respond at all.”
“I stay at Highland Place Rehab & Nursing and I’m very happy with my care. The nurses were kind and quick to help me. My therapists encouraged me and helped me get stronger every day.”
“Came to visit family and her room had dried food that was there over 2 days... set in the hall and watch 4 call lights remain on while staff sitting at nursing station on phones.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns of repeated deficiencies and numerous family complaints that triggered 33 of 77 total violations. The most recurring problems involve care planning, wound care and pressure sores, and abuse prevention - issues that have persisted across multiple surveys despite corrections. Most troubling are recent complaints about abuse protection and reporting failures alongside ongoing medication management problems, suggesting fundamental care quality and safety concerns that families should carefully investigate before considering placement.
Dec 4, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Jul 24, 2025Routine17
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Construct fire resistant interior walls.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Administration Deficiencies
Electronically submit to CMS complete and accurate direct care staffing information, based on payroll and other verifiable and auditable data.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Environmental Deficiencies
Keep all essential equipment working safely.
Jul 24, 2025Complaint5
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 23, 2025Complaint2
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Apr 9, 2025Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Feb 19, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Federal Penalties
Fine
Dec 4, 2025
$91,020
Fine
Feb 4, 2025
$235,560
Fine
Jun 8, 2023
$11,187
Ownership & Operations
Who Operates This Facility
Highland Place Rehab and Nursing Center
for profit
Chain Affiliation
Wellington Health Care Services
14 facilities nationwide
Chain avg rating: 1.7/5 · Rank 11 of 13 (Worst)
Ownership & Management
Owners
Wellington Healthcare Services Lp
Owner · Organization
Andwell Investments, LLC
Owner (parent company) · Organization
Andrews, James
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
23 reviews from families & visitors
Official Website
Visit nursecareofshreveport.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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