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Nursing HomeMedicaid Investigative

Highland Manor of Fallon Rehabilitation LLC

On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.

550 North Sherman Street, Fallon, NV 89406102 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
3.4/5

based on 30 Google reviews

5
4
3
2
1
Highland Manor of Fallon Rehabilitation LLC Nursing Home in Fallon, NV — Street View
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10/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Special Focus Facility (under heightened CMS scrutiny)
  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (22 vs median 8.0)
  • High staff turnover (65%)
  • High RN turnover (80%)

Bottom 25% in NV · Critically understaffed (RN) · Significantly below average staffing · Worst in THE CHARLY BELLO FAMILY, THE MAZE FAMILY, THE SWAIN FAMILY, & WALTER MYERS chain · $124,459 in fines · Special Focus Facility (CMS) · Abuse citation

Source: Medicare data

What this means for your family

While recent reviews suggest a positive shift under new management, the facility has a history of serious communication failures during medical emergencies. If you choose this facility, maintain a high level of daily involvement and ensure you have direct contact information for the administrative team to bypass potential office communication barriers.

Google Reviews

Google Reviews

30 reviews on Google
Highland Manor of Fallon Rehabilitation LLC presents a polarized experience, with recent reviews highlighting significant improvements under new management alongside persistent concerns regarding communication and staffing. While some families praise the facility's atmosphere and attentive care, others report serious issues with neglect, poor hygiene, and a lack of transparency during medical emergencies.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0ActivitiesN/AMedsN/AMemoryN/AComms2.0ValueN/A

Strengths

  • Attentive and friendly nursing staff
  • Positive atmosphere under new management
  • Well-maintained facility and library
  • Personalized resident engagement

Concerns

  • Severe understaffing leading to neglect (mentioned by 2 reviewers)
  • Poor communication regarding medical status and emergencies (mentioned by 2 reviewers)
  • Unprofessional office staff and lack of responsiveness (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(1)'19(1)'22(1)'24(22)'26(1)

Distribution · 37 analyzed

5
21
4
2
3
1
2
0
1
13

How They Respond to Reviews

10%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the recent changes in management, what specific steps are being taken to improve communication with families regarding a loved one's medical status and daily care?
  • 2I noticed the facility has a well-regarded library and engagement program; could you walk me through what a typical day of activities looks like for a resident here?
  • 3With the current staffing levels, how does the team ensure that residents receive timely assistance with daily needs and personal care?
  • 4How do you handle emergency medical situations, and what is your process for keeping family members informed during those critical moments?
  • 5I see that you have been actively responding to some feedback online; how do you incorporate that family input into your daily operations and staff training?
  • 6What measures are currently in place to ensure consistent cleanliness and hygiene throughout the facility, especially in resident living areas?

Personalized based on this facility's data


Key Review Excerpts

The staff was so nice, they all knew her name, knew topics pertaining her interests and personal topics with each person they talked too. The maintenance crew were great with her.

Long-term resident's family · 2025★★★★★

Some of the nurses and CNAs are great but they are severely understaffed. The food is awful and unless you fight for your loved one here, don’t expect proper care.

Visitor · 2024☆☆☆☆

Facility is under new management and the new Administrator takes time to listen and understand your needs. He truly cares about the residents and staff.

Family member · 2024★★★★★
Source: 30 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.26hrs
34%
Registered nurses for medical care
Total Nursing
3.03hrs
74%
All nurses + aides combined
Staff Turnover
57%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

6

measures

Worse Than Avg

7

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.5%
Better than Avg
Here
14.5%
US
19.5%
NV
22.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility11.5%
Mixed vs Avgs
Here
11.5%
US
12.1%
NV
5.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.1%
Better than Avg
Here
98.1%
US
93.4%
NV
92.3%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.7%
Mixed vs Avgs
Here
90.7%
US
95.5%
NV
89.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility19.8%
Worse than Avg
Here
19.8%
US
15.3%
NV
16.5%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
4.9%
NV
5.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility70.6%
Worse than Avg
Here
70.6%
US
81.8%
NV
84.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.6%
Worse than Avg
Here
79.6%
US
79.7%
NV
80.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.8%
Worse than Avg
Here
1.8%
US
1.6%
NV
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

22deficiencies
4penalties
Well above state avg (9.4)
27 complaint-triggered
$124,459 in fines

Families have filed multiple complaints against Highland Manor, triggering investigations that revealed serious issues with abuse protection, medication management, and care planning. The facility has faced repeated deficiencies for failing to protect residents from abuse and neglect, medication errors, and inadequate care plans across multiple surveys from 2023 to 2025. While most violations show correction dates from the facility, the pattern of recurring problems in these critical safety areas, particularly the ongoing abuse protection failures that prompted family complaints, suggests persistent systemic issues that families should carefully evaluate before considering this facility.

Sep 4, 2025Complaint
4
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · Isolated

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0835Potential for harm · Isolated

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0839Potential for harm · Isolated

Administration Deficiencies

Employ staff that are licensed, certified, or registered in accordance with state laws.

Sep 4, 2025Routine
32
0641Potential for harm · Widespread

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0759Potential for harm · Pattern

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · Pattern

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0552Potential for harm · Isolated

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0604Potential for harm · Isolated

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0628Potential for harm · Isolated

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · Isolated

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0655Potential for harm · Isolated

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · Isolated

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · Isolated

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · Isolated

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0688Potential for harm · Isolated

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0689Potential for harm · Isolated

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0699Potential for harm · Isolated

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0812Potential for harm · Isolated

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0865Potential for harm · Isolated

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0880Potential for harm · Isolated

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0909Potential for harm · Isolated

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0023Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0035Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0036Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0039Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Jan 22, 2025Complaint
1
0606Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Not hire anyone with a finding of abuse, neglect, exploitation, or theft.

Nov 12, 2024Complaint
2
0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Aug 22, 2024Routine
37
0868Potential for harm · WidespreadCorrected

Administration Deficiencies

Have the Quality Assessment and Assurance group have the required members and meet at least quarterly

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0037Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish staff and initial training requirements.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0914Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0552Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0680Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure the activities program is directed by a qualified professional.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0790Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide routine and 24-hour emergency dental care for each resident.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0865Potential for harm · IsolatedCorrected

Administration Deficiencies

Have a plan that describes the process for conducting QAPI and QAA activities.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Aug 22, 2024Complaint
4
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Federal Penalties

Fine

Sep 4, 2025

$71,656

Fine

Nov 12, 2024

$18,564

Fine

Jun 8, 2023

$34,239

Payment Denial

Jun 8, 2023

34-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Highland Manor of Fallon Rehabilitation LLC

Organization Type

for profit

Chain Affiliation

Chain Name

The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers

Chain Size

18 facilities nationwide

Chain avg rating: 1.6/5 · Rank 14 of 16 (Worst)

Ownership & Management

Owners

Mahrt, David

Owner (parent company)

Myers, Katie

Owner (parent company)

Myers, Walter

Owner (parent company)

Swain, Jared

Owner (parent company)

Key personnel

Mahrt, DavidOfficer / DirectorMyers, WalterOfficer / DirectorSwain, JaredOfficer / DirectorCottonwood Healthcare LLCManagerSlattery & Holman P.c.Manager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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