Highland Manor of Elko Rehabilitation LLC
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While some families report positive experiences with the staff, the recurring reports of neglect and communication failures during medical emergencies are significant red flags. We strongly advise you to tour the facility and specifically ask about their emergency response protocols and hygiene standards for medical equipment before making a decision.
Google Reviews
Google Reviews
14 reviews on Google“Highland Manor of Elko receives highly polarized feedback, with some families praising the caring staff and management, while others report severe concerns regarding patient safety and hygiene. Critical issues include reports of neglect, such as untreated infections and falls, alongside complaints about unresponsive communication during emergencies.”
Quality Themes
Tap a score for detailsStrengths
- Caring and kind nursing staff
- Effective management in assisted living
- Supportive environment for independent living
Concerns
- Poor hygiene leading to serious infections (mentioned by 2 reviewers)
- Unresponsive staff and communication during emergencies (mentioned by 2 reviewers)
- Inadequate safety equipment and fall response (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility hygiene in your internal audits, what specific protocols have been updated to ensure the highest standards of cleanliness and infection prevention for residents?
- 2With the current CMS staffing rating, could you walk me through how your team ensures consistent communication with families, especially when a resident experiences a change in health status?
- 3What specific training or equipment upgrades have been implemented to improve your fall response times and overall safety monitoring for residents?
- 4I’ve read positive feedback about your nursing staff's kindness; how do you foster that supportive culture while also ensuring strict adherence to medication management protocols?
- 5What does a typical day of social engagement look like here, and how do you tailor these activities to help residents feel connected to the community?
- 6How does your leadership team proactively address concerns raised by families to ensure that communication remains transparent and responsive?
Personalized based on this facility's data
Key Review Excerpts
“My care concern remain as early as the weekend my loved one fell and the staff could not be reached to get her help. An ambulance was called to assist her by myself and the staff was in a daze as they did not know there was an incident until the EMT arrived.”
“My boyfriend had 3 urinary tract infections almost killed him last time n now he has to have a tube in his abdomen forever cause they aren't cleaning good enough before cathing him. My dad was dropped the cath ripped out n now he's in hospital.”
“I have been really impressed with the loving, professional care that my mother has been getting up there after breaking her hip. All of the nurses, doctors, cooks. activities directors, & volunteers have been awesome.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring issues across multiple areas, with a family complaint filed in 2024. The most frequent problems involve infection control practices, food safety and nutrition services, and building safety systems. Issues persist across all three surveys from 2022-2024, with the same deficiencies appearing repeatedly in food handling, electrical systems, and fire safety equipment, suggesting ongoing challenges with maintaining standards despite corrections.
Aug 7, 2025Routine14
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 18, 2024Routine24
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Infection Control Deficiencies
Designate a qualified infection preventionist to be responsible for the infection prevent and control program in the nursing home.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide appropriate colostomy, urostomy, or ileostomy care/services for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 18, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
May 18, 2023Routine11
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Ownership & Operations
Who Operates This Facility
Highland Manor of Elko Rehabilitation LLC
nonprofit
Chain Affiliation
The Charly Bello Family, the Maze Family, the Swain Family, & Walter Myers
18 facilities nationwide
Chain avg rating: 1.6/5 · Rank 4 of 16
Ownership & Management
Owners
Charly Bello Family Limited Partnership
Owner · Organization
Maze Family Limited Partnership
Owner · Organization
Pickd LLC
Owner · Organization
Mahrt, David
Owner (parent company)
Myers, Katie
Owner (parent company)
Myers, Walter
Owner (parent company)
Swain, Holly
Owner (parent company)
Swain, Jared
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit highlandvillageelko.com
Medicare data downloads
Original nursing home datasets
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