Assisted Living

Highland Home for the Aged

Name: Public quality & inspection record for Highland Home for the Aged
Creator: EveryPlace
License: https://everyplace.care/research-policy

Public Google reviewers rate this highly and often mention compassionate, hands-on ownership. Schedule a visit to confirm the fit.

1948 Cooper Street, Jackson, MI 49202|Reported capacity: 32|Licensed & active

Source: MI LARA — view official record

Google rating

4.4/5

based on 13 Google reviews

(517) 782-1900 Directions Website

Street View

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What this means for your family

Public Google reviewers rate Highland Home for the Aged highly. Reviewers highlight: compassionate, hands-on ownership, excellent end-of-life and dementia care. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.

Google Reviews

14 public Google reviews available

Highland Home for the Aged receives high praise for its compassionate, hands-on ownership and dedicated staff, particularly regarding end-of-life and dementia care. While families consistently highlight the personal attention and emotional support provided, there are historical concerns regarding staff attentiveness and hydration management for residents.

Quality Themes

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Strengths

Compassionate, hands-on ownership
Excellent end-of-life and dementia care
Responsive and informative communication
Clean and well-managed facility

Concerns

Inadequate staff attention to resident hydration and basic needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 14 analyzed

How They Respond to Reviews

46%response rate

This facility responds to some reviews.

Questions for Your Tour

1I noticed the owners are very involved in the day-to-day operations; how does that hands-on approach shape the way you handle communication with families?
2With your focus on specialized end-of-life and dementia care, what specific training do your staff members receive to ensure they are providing the most compassionate support?
3To help us understand the daily routine, could you walk us through how the team proactively monitors resident hydration and basic comfort throughout the day?
4Since you have a smaller community of 32 residents, how do you tailor your daily activities to ensure everyone stays engaged and feels included?
5In the event of a medical emergency, what is your protocol for coordinating with local healthcare providers and keeping family members informed?
6I appreciate that you take the time to respond to feedback online; how do you use that input to refine the quality of care provided here at Highland Home?

Personalized based on this facility's data

Key Review Excerpts

“The initial call and speaking with Mike was informational. He took his time in helping us understand the ins and outs of their facility and even shared other resources to help our mom in this journey.”

Memory care family member · 2026★★★★★

“My mother spent her last moments here and left this world peacefully d by people that cared and they always kept me up-to-date on everything and they treated her so well.”

Long-term resident's family · 2024★★★★★

“The staff at Highland is excellent, and I've been very happy with her care. They have activities for residents every day, and the building is very clean and well managed.”

Long-term resident's family · 2016★★★★★

Source: 14 Google reviews in the current analysis set

State Inspection History

State Inspections

Source: MI Dept. of Licensing & Regulatory Affairs

3total

5deficiencies

Key Findings

The most recent inspection in October 2025 found the facility to be in substantial compliance. However, a 2023 inspection identified several issues regarding food dating, chemical storage, and ventilation that required corrective action.

Oct 17, 2025RoutineNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Jul 19, 2023Routine5 deficiencies reported

View official report

R 325.1976(6)

Kitchen and dietary: Items in the kitchen refrigerator (including mayonnaise, ketchup, and meats) were not always dated.

R 325.1964(9)(b)

Interiors: Ventilation in the shower room (across from nurse's office), room 1, and room 8 lacked adequate and discernable air flow.

R 325.1976(13)

Kitchen and dietary: Dish machine heat levels were not being tested to ensure proper sanitization of dishware.

R 325.1979(3)

General maintenance and storage: Cleaning chemicals (Clorox, disinfectant, etc.) were stored in an unlocked cupboard accessible to residents.

R 325.1954

Meal and food records: Meal census records were incomplete for several dates in June and July 2023.

Jun 27, 2006OtherNo deficiencies reported

None

View official report

No deficiencies are reported in this inspection record.

Ownership & Operations

Who Operates This Facility

Owner / Operator

North Star Management Group, INC.

Source: State licensing data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(517) 782-1900

callhighland.com

1948 Cooper Street

Jackson, MI 49202

Get Directions View on Google Maps

References & Resources

Google Maps

Photos, directions & neighborhood info

Google Reviews

13 reviews from families & visitors

Official Website

Visit callhighland.com

MI LARA — View Official Record

Public-record source of inspection history and licensure data shown on this page

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.