Highland Home for the Aged
Families consistently rate this highly — reviewers highlight compassionate, hands-on ownership. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
Highland Home for the Aged is highly regarded for its compassionate ownership and effective dementia care, making it a strong candidate for families prioritizing emotional support. While recent reviews are very positive, we recommend asking management about current staffing ratios and protocols for monitoring resident hydration, as historical feedback raised concerns in these areas.
Google Reviews
Google Reviews
11 reviews on Google“Highland Home for the Aged receives high praise for its compassionate, hands-on ownership and dedicated staff, particularly regarding end-of-life and dementia care. While families consistently highlight the personal attention and emotional support provided, there are historical concerns regarding staff attentiveness and hydration management for residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate, hands-on ownership
- Excellent end-of-life and dementia care
- Responsive and informative communication
- Clean and well-managed facility
Concerns
- Inadequate staff attention to resident hydration and basic needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the owners are very involved in the day-to-day operations; how does that hands-on approach shape the way you handle communication with families?
- 2With your focus on specialized end-of-life and dementia care, what specific training do your staff members receive to ensure they are providing the most compassionate support?
- 3To help us understand the daily routine, could you walk us through how the team proactively monitors resident hydration and basic comfort throughout the day?
- 4Since you have a smaller community of 32 residents, how do you tailor your daily activities to ensure everyone stays engaged and feels included?
- 5In the event of a medical emergency, what is your protocol for coordinating with local healthcare providers and keeping family members informed?
- 6I appreciate that you take the time to respond to feedback online; how do you use that input to refine the quality of care provided here at Highland Home?
Personalized based on this facility's data
Key Review Excerpts
“The initial call and speaking with Mike was informational. He took his time in helping us understand the ins and outs of their facility and even shared other resources to help our mom in this journey.”
“My mother spent her last moments here and left this world peacefully d by people that cared and they always kept me up-to-date on everything and they treated her so well.”
“The staff at Highland is excellent, and I've been very happy with her care. They have activities for residents every day, and the building is very clean and well managed.”
State Inspection History
State Inspections
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
The most recent inspection in October 2025 found the facility to be in substantial compliance. However, a 2023 inspection identified several issues regarding food dating, chemical storage, and ventilation that required corrective action.
Oct 17, 2025RoutineCleanReport
No deficiencies found during this inspection.
Jul 19, 2023Routine
Interiors: Ventilation in the shower room (across from nurse's office), room 1, and room 8 lacked adequate and discernable air flow.
Meal and food records: Meal census records were incomplete for several dates in June and July 2023.
Kitchen and dietary: Dish machine heat levels were not being tested to ensure proper sanitization of dishware.
General maintenance and storage: Cleaning chemicals (Clorox, disinfectant, etc.) were stored in an unlocked cupboard accessible to residents.
Kitchen and dietary: Items in the kitchen refrigerator (including mayonnaise, ketchup, and meats) were not always dated.
Jun 27, 2006OtherCleanReport
No deficiencies found during this inspection.
Ownership & Operations
Who Operates This Facility
North Star Management Group, INC.
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit callhighland.com
Medicare data downloads
Original nursing home datasets
MI LARA — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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