Highland Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 102 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (53%)
Bottom 25% in IL · Below recommended RN staffing · Worst in CREST HEALTHCARE CONSULTING chain · No penalties on record · Abuse citation
What this means for your family
Highland Health Care Center has a dedicated administrative and activity team that many families find very helpful for long-term transitions. However, because multiple reviewers have reported serious issues with hygiene and weekend staffing, we strongly recommend that you visit during off-hours and ask specifically about their protocols for turning residents and managing skin integrity.
Google Reviews
Google Reviews
102 reviews on Google“Highland Health Care Center presents a polarized experience for families, with many recent reviewers praising the facility's compassionate staff, improved management, and engaging activities. However, a significant number of critical reviews highlight serious concerns regarding hygiene, neglect, and inconsistent care standards, particularly during weekends or off-hours. Families considering this facility should carefully weigh the positive reports of recent facility upgrades and staff friendliness against reports of potential lapses in basic resident care.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and friendly nursing staff
- Engaging activities and holiday events
- Helpful admissions and administrative team
- Clean and well-maintained facility environment
Concerns
- Poor hygiene and lack of assistance with basic needs (mentioned by 7 reviewers)
- Understaffing, particularly on weekends (mentioned by 4 reviewers)
- Inconsistent medication management and wound care (mentioned by 3 reviewers)
- Difficulty communicating with administration or getting timely responses (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility hosts many holiday events and activities; could you walk us through a typical week of social engagement for residents?
- 2With the current staffing levels, how does the team ensure that residents receive consistent and timely assistance with daily hygiene and personal care needs?
- 3Given the importance of medication management, what specific protocols and double-check systems are in place to ensure accuracy for each resident?
- 4We appreciate how active the administration is in responding to feedback; what is the best way for families to maintain open communication with leadership regarding their loved one's care?
- 5How does the facility manage wound care and medical monitoring, especially during weekend shifts when staffing can sometimes be more limited?
- 6What steps are being taken to improve the facility's health inspection outcomes and ensure the highest standard of safety for the 128 residents here?
Personalized based on this facility's data
Key Review Excerpts
“The social workers Jennifer and Allie have been the absolute best at helping to get my grandpa transferred here and handling all the logistics of that. All of the nurses and staff that have taken care of my grandpa have been so kind and compassionate during this difficult time for our family.”
“My mom has advanced Alzheimer and we placed her at HHC we are very pleased with the care we get from the nursing to the management they answer all our questions and educate us how to manage her situation to make her life most enjoyable.”
“I found the decubitus on the back of her heel. They did not. We, her family, changed her bed linen all the time. No one, but us, turned her.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Highland Health Care Center shows a concerning pattern with 18 complaint-triggered deficiencies, indicating families have reported problems to authorities. The facility has recurring issues with accident prevention and safety hazards, resident protection from abuse and neglect, and daily care assistance. While most deficiencies show correction dates, the repeated nature of safety violations and multiple complaints about accident hazards suggest ongoing challenges with maintaining safe care standards.
Dec 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Sep 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 21, 2025Complaint1
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Apr 17, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Dec 5, 2024Complaint1
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Sep 27, 2024Routine8
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Federal Penalties
Fine
Dec 5, 2025
$35,875
Ownership & Operations
Who Operates This Facility
Highland Health Care Center
for profit
Chain Affiliation
Crest Healthcare Consulting
13 facilities nationwide
Chain avg rating: 1.6/5 · Rank 12 of 13 (Worst)
Ownership & Management
Owners
Clark, Eric
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
102 reviews from families & visitors
Official Website
Visit highland-hcc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.