Hickory Square Retirement Center
Reviewer concerns include poor food quality and service (mentioned by 2 reviewers) — investigate before committing.
based on 7 Google reviews
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What this means for your family
The facility shows a concerning trend of declining quality following changes in ownership. While there was high praise for care several years ago, recent reviews warn of poor food, rude staff, and significant safety concerns that require immediate investigation.
Google Reviews
Google Reviews
7 reviews analyzed“Families should exercise extreme caution as recent reviews highlight serious concerns regarding resident behavior and safety. While one long-term resident's family praised the facility as safe and loving in 2016, more recent feedback from multiple years describes a decline in management quality, food standards, and staff professionalism.”
Quality Themes
Tap a score for detailsStrengths
- Historically perceived as a loving environment by some long-term residents
Concerns
- Poor food quality and service (mentioned by 2 reviewers)
- Rude or unkind staff behavior (mentioned by 2 reviewers)
- Decline in management and facility maintenance (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since some long-term residents have shared such lovely memories of the community here, what are some of the favorite traditions or social activities that keep that sense of connection alive for the residents?
- 2Could you tell me a bit about the current dining program and how the menu is planned to ensure everyone enjoys their meals?
- 3How does the management team approach facility upkeep and ensuring the common areas are always clean and well-maintained for the residents?
- 4What steps are in place to ensure consistent, high-quality communication between the staff and family members regarding a resident's well-being?
- 5How is the staff trained to handle interpersonal interactions to ensure every resident feels respected and cared for?
- 6What is the protocol for handling medical emergencies or sudden changes in health during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“This is the best place I have ever seen. My mother has lived here for 2 yrs. It is a very safe and loving place. the staff and management are doing a great job.”
“What a different place it is now. It was sold and is not a place for your loved ones now! Very poor food, uncaring & unchristian management. Little to no housekeeping or maintenance. Rude and unkind employees. Have experienced theft and lies.”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
Hickory Square Retirement Center has faced significant regulatory challenges, including multiple life safety violations related to fire safety, equipment maintenance, and emergency preparedness. Additionally, the facility was assessed a $6,750 administrative penalty for failing to enforce a smoking policy and maintain a safe living environment.
Nov 7, 2025EnforcementPenaltyReport
Administrative Penalty — The facility failed to have and enforce a smoking policy (553.104(f)) and failed to provide a safe and decent living environment (553.267(a)(3)(F)).
Jul 7, 2021Routine
Life Safety Code (9 violations)
The facility failed to provide the required emergency preparedness and response plan training and conduct drills.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide a written contract with a fire alarm firm to perform inspections, testing, and system maintenance at least every six months.
The facility failed to provide and maintain heating and cooling systems in compliance with licensing standards for assisted living facilities.
The facility failed to comply with Chapter 33, Existing Residential Board and Care Occupancies.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure hazardous areas were constructed in compliance with licensing standards for assisted living facilities, and/or that volatile materials were not stored in the facility.
The facility failed to provide a site and/or building free of fire, health, or physical hazards.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
Ownership & Operations
Who Operates This Facility
Rosehaven Retirement Residences, INC
for profit
NA
WENDY G MANNING
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
7 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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