Hickory Manor
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 36 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- High staff turnover (80%)
Above average in MO · Below recommended RN staffing · Very high staff turnover · No penalties on record
What this means for your family
While some families have reported positive experiences, the recent, severe allegations of neglect and hygiene issues are deeply concerning. We strongly recommend that you conduct an unannounced visit and speak directly with current residents and staff to assess the quality of care before making a decision.
Google Reviews
Google Reviews
36 reviews on Google“Hickory Manor presents a stark contrast between historical praise for its friendly staff and recent, severe allegations of neglect. While some families have appreciated the caring environment in the past, multiple recent reviewers report incidents of poor hygiene, lack of responsiveness, and inhumane treatment of residents.”
Quality Themes
Tap a score for detailsStrengths
- Warm and welcoming atmosphere
- Historically friendly and caring nursing staff
- Professional administrative presence
Concerns
- Severe neglect and poor hygiene (residents left in soiled conditions) (mentioned by 2 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
- Understaffing issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 33 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Hickory Manor has a capacity of 60 residents, how do you ensure that each individual receives consistent attention and timely assistance with personal hygiene throughout the day?
- 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach staff or receive updates on their loved one's care?
- 3With the current staffing levels, how does your team manage the workload to ensure that residents are checked on frequently and kept comfortable?
- 4Could you walk me through your protocols for medical emergencies and how quickly family members are notified if a resident's health status changes?
- 5What steps is the facility taking to address the recent health inspection findings to ensure a consistently clean and well-maintained environment for all residents?
- 6What kind of daily activities or social programs are currently offered to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“He was left to set in his Urine for hours to where he had gotten a terrible rash. I had to supply barrier cream and the fungle cream.”
“Left my grandma in a room with no call light, covered in her own fecal matter and was in no condition to be left alone and yet she was. Absolutely appalling and inhumane.”
“The nursing team is attentive, compassionate, and highly professional. They take the time to listen to residents’ needs and concerns, ensuring everyone receives p”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
3
measures
13
measures
1
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for the flu
Residents who lost too much weight
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring problems with care planning and medication management across multiple surveys, with families filing four complaints that triggered inspections. Issues with resident assessment, care plan development, and pharmaceutical services appear repeatedly from 2022 through 2025, suggesting persistent systemic problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.
May 28, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 23, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 24, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jun 4, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Jan 11, 2024Routine14
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Nursing and Physician Services Deficiencies
Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.
Oct 30, 2023Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Ownership & Operations
Who Operates This Facility
Hickory Manor
for profit
Ownership & Management
Owners
The Licking Exempt Trust
Owner · Organization
Bedell, Bryan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit hickorymanor.net
Medicare data downloads
Original nursing home datasets
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