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Nursing HomeMedicaid Investigative

Hickory Manor

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

209 Hickory Street, Licking, MO 6554260 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.8/5

based on 36 Google reviews

5
4
3
2
1
Hickory Manor Nursing Home in Licking, MO — Street View
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1/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • High staff turnover (80%)

Above average in MO · Below recommended RN staffing · Very high staff turnover · No penalties on record

Source: Medicare data

What this means for your family

While some families have reported positive experiences, the recent, severe allegations of neglect and hygiene issues are deeply concerning. We strongly recommend that you conduct an unannounced visit and speak directly with current residents and staff to assess the quality of care before making a decision.

Google Reviews

Google Reviews

36 reviews on Google
Hickory Manor presents a stark contrast between historical praise for its friendly staff and recent, severe allegations of neglect. While some families have appreciated the caring environment in the past, multiple recent reviewers report incidents of poor hygiene, lack of responsiveness, and inhumane treatment of residents.

Quality Themes

Tap a score for details
FoodN/AStaff4.0Clean2.0ActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Warm and welcoming atmosphere
  • Historically friendly and caring nursing staff
  • Professional administrative presence

Concerns

  • Severe neglect and poor hygiene (residents left in soiled conditions) (mentioned by 2 reviewers)
  • Poor communication and difficulty reaching staff by phone (mentioned by 3 reviewers)
  • Understaffing issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(7)'21(2)'23(3)'25(4)'26(2)

Distribution · 33 analyzed

5
19
4
3
3
1
2
3
1
7

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that Hickory Manor has a capacity of 60 residents, how do you ensure that each individual receives consistent attention and timely assistance with personal hygiene throughout the day?
  • 2I noticed some feedback regarding communication challenges; what is the best way for family members to reach staff or receive updates on their loved one's care?
  • 3With the current staffing levels, how does your team manage the workload to ensure that residents are checked on frequently and kept comfortable?
  • 4Could you walk me through your protocols for medical emergencies and how quickly family members are notified if a resident's health status changes?
  • 5What steps is the facility taking to address the recent health inspection findings to ensure a consistently clean and well-maintained environment for all residents?
  • 6What kind of daily activities or social programs are currently offered to keep residents engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

He was left to set in his Urine for hours to where he had gotten a terrible rash. I had to supply barrier cream and the fungle cream.

Long-term resident's family · 2025☆☆☆☆

Left my grandma in a room with no call light, covered in her own fecal matter and was in no condition to be left alone and yet she was. Absolutely appalling and inhumane.

Long-term resident's family · 2025☆☆☆☆

The nursing team is attentive, compassionate, and highly professional. They take the time to listen to residents’ needs and concerns, ensuring everyone receives p

Visitor · 2026★★★★★
Source: 36 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.28hrs
80%
All nurses + aides combined
Staff Turnover
80%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
1/ 5
Better Than Avg

3

measures

Worse Than Avg

13

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility54.8%
Worse than Avg
Here
54.8%
US
93.4%
MO
84.4%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility33.6%
Worse than Avg
Here
33.6%
US
14.4%
MO
19.1%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility32.7%
Worse than Avg
Here
32.7%
US
15.3%
MO
18.9%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility83.3%
Worse than Avg
Here
83.3%
US
95.5%
MO
90.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility15.1%
Worse than Avg
Here
15.1%
US
5.3%
MO
5.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.0%
Worse than Avg
Here
25.0%
US
15.5%
MO
23.6%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility39.3%
Worse than Avg
Here
39.3%
US
79.8%
MO
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility45.3%
Worse than Avg
Here
45.3%
US
81.8%
MO
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

8deficiencies
Near state avg (12.0)
4 complaint-triggered

This facility shows recurring problems with care planning and medication management across multiple surveys, with families filing four complaints that triggered inspections. Issues with resident assessment, care plan development, and pharmaceutical services appear repeatedly from 2022 through 2025, suggesting persistent systemic problems. While all deficiencies show correction dates, the pattern of repeated violations in core care areas warrants careful consideration during any visit.

May 28, 2025Complaint
1
0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jan 23, 2025Routine
10
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Sep 24, 2024Complaint
1
0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Jun 4, 2024Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Jan 11, 2024Routine
14
0814Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0732Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0947Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

Oct 30, 2023Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hickory Manor

Organization Type

for profit

Ownership & Management

Owners

The Licking Exempt Trust

Owner · Organization

Bedell, Bryan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Agh1 LLCManagerSovereign Healthcare Group LLCManagerBeaird, ToddManagerBedell, DonaldManagerBeers, JonathanManager
Source: Medicare provider data

Contact

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References & Resources

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