Hibriten Mountain Nursing and Rehabilitation
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Above-median deficiencies (12 vs median 4.0)
Below average in NC · Below recommended RN staffing · $53,110 in fines · Abuse citation
What this means for your family
While some families appreciate the local therapy team, the reports of unmonitored medication and failure to notify families of hospitalizations are major red flags. If you are considering this facility, I strongly recommend asking for their specific protocols on family notification and pressure sore prevention, and verifying their recent state inspection reports.
Google Reviews
Google Reviews
14 reviews on Google“Hibriten Mountain Nursing and Rehabilitation receives highly polarized feedback, with some families praising the local, dedicated staff and therapy team, while others report severe neglect and safety failures. Critical concerns include unmonitored medication, failure to notify families of hospitalizations, and residents developing pressure sores due to lack of mobility assistance. Families considering this facility should be aware of these significant inconsistencies in basic care standards.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated local nursing staff
- Knowledgeable therapy team
- Clean facility environment
- Personalized care approach
Concerns
- Failure to notify family of hospital transfers or medical changes (mentioned by 2 reviewers)
- Neglect regarding mobility and pressure sore prevention (mentioned by 2 reviewers)
- Medication management and safety issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; what is your preferred process for keeping families updated on a loved one's daily health status or any sudden changes?
- 2Given the recent focus on skin integrity and mobility in the industry, what specific protocols do you have in place to ensure residents are repositioned regularly and monitored for pressure sores?
- 3Can you walk me through your medication management system and how you ensure accuracy and safety for residents with complex health needs?
- 4With 100 residents in the facility, how do you balance the need for personalized care with the current staffing levels to ensure every resident gets the attention they require?
- 5I see your therapy team is highly regarded; how do they collaborate with the nursing staff to help residents maintain or improve their mobility on a daily basis?
- 6What kind of social activities or community engagement programs are available to keep residents active and connected throughout the week?
Personalized based on this facility's data
Key Review Excerpts
“Great therapy team who is caring, personal and knowledgeable in their skills. Facility is clean and has a personal touch compared to other facilities that are larger and who hire more traveling staff.”
“They let her lay in bed for 6 days! Now she complains on horrible hip pain, can't move, doesn't eat! Even gave her morphine without notifying me as her medical POA and her hospice nurse.”
“Two separate occasions, this facility has failed to notify the family on my grandfathers hospital transfer. On occasion one, my grandfather, who is bed ridden and requires a hoyer lift for transfers, ended up in the hospital with a broken hip.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
With 25 complaint-triggered deficiencies out of 60 total, this facility has faced significant family concerns requiring federal intervention. The most recurring problems involve care planning and resident assessments, daily living assistance, and medication management. Recent surveys through 2025 show ongoing issues with safety hazards and medication errors, indicating persistent problems despite correction attempts across multiple years.
Feb 26, 2026Routine9
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Jul 22, 2025Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Dec 17, 2024Routine7
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 17, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 14, 2024Complaint4
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Rights Deficiencies
Permit a resident to return to the nursing home after hospitalization or therapeutic leave that exceeds bed-hold policy.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Dec 17, 2024
$16,801
Fine
Sep 8, 2023
$36,309
Ownership & Operations
Who Operates This Facility
Hibriten Mountain Nursing and Rehabilitation
for profit
Chain Affiliation
Avardis Health
38 facilities nationwide
Chain avg rating: 2.3/5 · Rank 14 of 35
Ownership & Management
Owners
Nw Lenoir Parentco LLC
Owner · Organization
Caldwell Holdco LLC
Owner (parent company) · Organization
Ncop Holdco LLC
Owner (parent company) · Organization
Nu C II Irrevocable Trust
Owner (parent company) · Organization
Nu C Irrevocable Trust
Owner (parent company) · Organization
Snf Care Centers LLC
Owner (parent company) · Organization
Zenith Holdco II LLC
Owner (parent company) · Organization
Zenith Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit hibritennursing.com
Medicare data downloads
Original nursing home datasets
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