Hibbard Skilled Nursing & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 14 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 12.0)
Below average in ME · Meets national RN staffing standard · Below chain average · No penalties on record
What this means for your family
Given the recent, serious reports of patient injuries and inadequate staffing, we strongly advise families to exercise extreme caution. If you are considering this facility, demand to see specific staffing ratios for the night shift and ask for a clear explanation of their fall prevention protocols.
Google Reviews
Google Reviews
14 reviews on Google“Hibbard Skilled Nursing & Rehabilitation Center faces severe criticism regarding patient safety, neglect, and inadequate staffing levels. While some reviewers praise the dedication of individual CNAs, recent reports describe traumatic injuries, fatal falls, and a lack of accountability from management.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual CNA staff
- Warm environment noted by some visitors
Concerns
- Severe understaffing leading to neglect (mentioned by 3 reviewers)
- Lack of responsiveness and poor communication (mentioned by 2 reviewers)
- Inadequate supervision resulting in patient injuries (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent feedback regarding communication, what is the best way for our family to stay updated on our loved one's daily status and care plan?
- 2With 19 recent state violations noted, what specific steps has the facility taken to improve oversight and ensure resident safety?
- 3How do you ensure consistent supervision and monitoring for residents, especially during shift changes or busy times of the day?
- 4I understand the facility has a 4-star staffing rating, but how do you manage care coverage during peak hours to ensure residents aren't waiting long for assistance?
- 5What specific activities or social programs are available for residents, and how do you encourage participation for those who may be more reserved?
- 6In the event of a medical emergency, what is your protocol for notifying family members and coordinating with local hospitals?
Personalized based on this facility's data
Key Review Excerpts
“The CNAs are wonderful and experienced. The building is filled with love. Not everyone has had a good experience but I will continue to praise the hard work and unwavering dedication of house staff there.”
“My mom pictured below with the injuries to her face and brain died October 17, 2024 after a serious injury (she fell) on October 12, 2024. Their response to the whole situation was very cold. They thought it was ok to have just 1 cna on at night.”
“This place is neglectful to patients,short staffed,and makes excuses and blames patients when they get extremely hurt including broken bones on their watch. CNA'S ARE ON CELL PHONES MOST OF TIME.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
4
measures
4
measures
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering inspections that revealed serious concerns including abuse/neglect protection failures and infection control problems. The facility shows recurring deficiencies in care planning, infection control, and safety/building issues across multiple surveys. While all violations have been corrected, the pattern of complaint-driven inspections and repeat issues in critical areas like resident protection and infection prevention suggests ongoing care quality challenges that families should carefully evaluate before placement.
Feb 10, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Dec 30, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Jun 5, 2025Routine25
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
May 13, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Ownership & Operations
Who Operates This Facility
Hibbard Skilled Nursing & Rehabilitation Center
for profit
Chain Affiliation
First Atlantic Healthcare
10 facilities nationwide
Chain avg rating: 2.8/5 · Rank 8 of 10
Ownership & Management
Owners
Eastern Maine Medical Center
Owner · Organization
First Atlantic Corporation
Owner · Organization
Bowden, Kenneth
Owner (parent company)
Coffin, Craig
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit hibbardnursinghome.com
Medicare data downloads
Original nursing home datasets
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