Hialeah Shores Nursing and Rehab Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 56 Google reviews
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What this means for your family
This facility is highly regarded for its cleanliness and compassionate nursing care, making it a strong candidate for rehabilitation. However, because there are reports of personal items going missing and occasional administrative rudeness, we recommend keeping a detailed inventory of your loved one's belongings and maintaining open, direct communication with the nursing supervisors.
Google Reviews
Google Reviews
56 reviews on Google“Hialeah Shores Nursing and Rehab Center is highly regarded by many families for its clean environment and compassionate, professional staff who treat residents like family. While the vast majority of reviews are glowing, there are isolated but serious reports concerning staff responsiveness, potential theft, and unprofessional communication from administrative personnel.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Compassionate and professional nursing staff
- Effective rehabilitation and recovery outcomes
- Warm, family-oriented atmosphere
Concerns
- Reports of theft of personal belongings (mentioned by 2 reviewers)
- Unprofessional or rude administrative/phone staff (mentioned by 2 reviewers)
- Inconsistent nursing assistant responsiveness (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1With such an impressive 5-star CMS rating for health inspections, what specific protocols do you follow to ensure the facility stays so clean and well-maintained?
- 2We've heard wonderful things about the compassionate nursing staff here; how do you support your team to ensure they can provide that high level of care consistently?
- 3What steps are in place to ensure that residents' personal belongings and valuables are kept secure and accounted for?
- 4Can you tell us more about the rehabilitation programs and how you track successful recovery outcomes for residents?
- 5How does the nursing team handle communication with families, especially if we have a question about a resident's care during a shift change?
- 6What kind of daily activities or social events are planned to help foster that warm, family-oriented atmosphere mentioned by others?
Personalized based on this facility's data
Key Review Excerpts
“The moment you enter this facility, it feels like you’re entering a hotel. The environment is clean and the staff is incredibly friendly and accommodating.”
“My mom was here for several months from a bad infection in a knee replacement. She had to be here taking IV antibiotics. I was so impressed with everyone who took care of her. She was treated just as though she was a family member.”
“The staff and administration made the entire process so much easier. They were loving and caring. When it was time for end of life care they were all there w the family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a relatively clean record with only 4 minor deficiencies across 2 surveys, all corrected by the provider. Issues involved resident assessments, privacy protection, administrative procedures around arbitration agreements, and fire safety sprinkler systems. No complaints were filed by families, and the scattered nature of deficiencies suggests no recurring care problems.
Feb 29, 2024Routine3
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Dec 1, 2022Routine1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Ownership & Operations
Who Operates This Facility
Hialeah Shores Nursing and Rehab Center
for profit
Ownership & Management
Owners
Hernando, Gladys
Owner
Fernandez, Isis
Owner
Hernando, Jorge
Owner
Dos Holdings LLC
Owner (parent company) · Organization
Dos Nursing Home Group LLC
Owner (parent company) · Organization
Hialeah Shores Re LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
56 reviews from families & visitors
Official Website
Visit hialeahshoresrehab.com
Medicare data downloads
Original nursing home datasets
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