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Nursing HomeMedicaid

Hermitage Nursing & Rehab

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

18599 First Street, Hermitage, MO 65668120 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.2/5

based on 10 Google reviews

5
4
3
2
1
Hermitage Nursing & Rehab Nursing Home in Hermitage, MO — Street View
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What this means for your family

While some long-term residents have felt at home here, recent reports of broken equipment and a lack of basic medical supplies are concerning. We strongly recommend touring the facility to check the condition of the building and asking management directly about their current staff retention strategies.

Google Reviews

Google Reviews

10 reviews on Google
Hermitage Nursing & Rehab receives highly polarized feedback, with some long-term residents expressing deep satisfaction while recent reviewers highlight significant operational failures. Critical concerns include poor facility maintenance, such as broken beds and fogged windows, as well as high staff turnover and inadequate medical equipment availability.

Quality Themes

Tap a score for details
Food6.0Staff4.0Clean2.0ActivitiesN/AMeds1.0MemoryN/ACommsN/AValueN/A

Strengths

  • Long-term resident satisfaction
  • Improved food quality
  • Scenic location

Concerns

  • High staff turnover due to low pay (mentioned by 2 reviewers)
  • Poor facility maintenance and equipment issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.02016(1)5.02018(2)5.02020(3)5.02021(3)2.02024(1)1.02025(1)5.02026(1)

Distribution · 12 analyzed

5
9
4
1
3
0
2
1
1
1

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the food quality here lately; could you tell us more about what a typical daily menu looks like for residents?
  • 2With the beautiful scenic location you have, what kind of outdoor or social activities are available for residents to enjoy?
  • 3We want to ensure our loved one is safe; could you walk us through your specific protocols for medication management and error prevention?
  • 4How does the nursing team handle medical emergencies or changes in health status during the overnight hours?
  • 5We noticed some mentions of facility maintenance in the past; what recent improvements or upgrades have been made to the building and equipment?
  • 6How do you approach staff training and retention to ensure a consistent, high-quality care team is always present for the residents?

Personalized based on this facility's data


Key Review Excerpts

Well, it took changing beds 5 times before they could find one that worked correctly and still can’t see out windows due to fogged up and needing to be replaced. No splint available when resident broke a bone (had to make one out of a cardboard box. Seriously).

Family member of resident · 2024★★☆☆☆

I was a resident at Christian Health Care for 3 years and if I have to go to a Nursing Home again, it seems to be soon, and I want to go back there. It is home to me.

Former resident · 2021★★★★★

They are taking great care of my dad!

Long-term resident's family · 2020★★☆☆☆
Source: 10 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.41hrs
55%
Registered nurses for medical care
Total Nursing
2.92hrs
71%
All nurses + aides combined
Staff Turnover
53%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

11

measures

Worse Than Avg

6

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.1%
Worse than Avg
Here
32.1%
US
15.5%
MO
23.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
MO
16.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
MO
84.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility34.4%
Worse than Avg
Here
34.4%
US
19.5%
MO
25.4%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility5.6%
Better than Avg
Here
5.6%
US
19.4%
MO
17.9%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility5.9%
Better than Avg
Here
5.9%
US
14.4%
MO
19.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility96.0%
Better than Avg
Here
96.0%
US
79.8%
MO
63.5%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.9%
Better than Avg
Here
97.9%
US
81.8%
MO
65.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility5.3%
Worse than Avg
Here
5.3%
US
1.6%
MO
2.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

11deficiencies
Near state avg (12.0)
7 complaint-triggered
$17,492 in fines

Hermitage Nursing & Rehab has accumulated 21 deficiencies across multiple surveys, with families filing complaints that triggered inspections revealing problems with resident care and mobility assistance. The facility shows recurring issues with medication management, infection control, and safety systems, though all violations have been corrected by the provider. Visit to assess current conditions, as the pattern suggests ongoing operational challenges despite documented corrections.

Mar 5, 2026Complaint
7
0600Immediate jeopardy · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0605Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0773Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.

Dec 12, 2025Routine
6
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Feb 1, 2024Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0500Potential for harm · PatternCorrected

Services Deficiencies

Meet other general requirements that are deficient.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Jan 13, 2022Routine
7
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hermitage Nursing & Rehab

Organization Type

for profit

Chain Affiliation

Chain Name

James & Judy Lincoln

Chain Size

56 facilities nationwide

Chain avg rating: 2.5/5 · Rank 11 of 56

Ownership & Management

Owners

Lincoln, James

Owner

50%

Lincoln, Judy

Owner

50%

Key personnel

Spence, JaquelyneW-2 Managing EmployeeLtc Management Services LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

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