Heritage Village Rehab and Skilled Nursing INC.
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 11 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High staff turnover (63%)
Below average in NY · Below recommended RN staffing · No penalties on record · Abuse citation
What this means for your family
Given the severe allegations of resident mistreatment and chronic understaffing, we strongly advise families to conduct an in-person, unannounced visit to observe staff interactions and response times. While some families appreciate the atmosphere, the recurring reports of neglect and management's failure to address these issues are significant red flags that warrant extreme caution.
Google Reviews
Google Reviews
11 reviews on Google“Heritage Village Rehab and Skilled Nursing Inc. faces severe criticism regarding staff conduct and chronic understaffing. While some families have noted a kind atmosphere, recent reports of staff mistreatment and neglect, including allegations of mocking vulnerable residents, raise significant concerns about the facility's culture and oversight.”
Quality Themes
Tap a score for detailsStrengths
- Kind, caring staff interactions
- Pleasant room and cottage environment
- Loving atmosphere reported by some families
Concerns
- Chronic understaffing (mentioned by 4 reviewers)
- Neglect and poor treatment of residents (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard lovely things about the caring and loving atmosphere here; how do you foster that sense of community among the residents?
- 2With the beautiful cottage environment you have, what kind of daily activities or outings do residents typically participate in?
- 3How do you ensure that communication between the nursing staff and family members stays consistent and clear?
- 4What steps are being taken to ensure there is always enough staff available to provide attentive care for every resident?
- 5In the event of a medical emergency during the night, what is the specific protocol for getting immediate care for a resident?
- 6How does the facility monitor and address resident needs to ensure everyone is receiving timely and personalized attention?
Personalized based on this facility's data
Key Review Excerpts
“I find them to be caring to my grandma, she says the people are kind. Yes they are short staffed, but they have a loving atmosphere and do their best with what they have.”
“My mom, who is dying of colon cancer, was falling off of her bed and instead of helping her, two staff members laughed and took a picture of her.”
“Extremely under staffed and a very unsafe environment for the residents who are treated poorly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
4
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies across three surveys, with families filing formal complaints that triggered investigations into abuse protection, medication oversight, and quality assurance. The most persistent problems involve nursing staffing levels, fire safety systems, and resident protection from abuse—issues that have appeared repeatedly in 2019, 2022, and 2024. While all deficiencies show correction dates, the recurring nature suggests systemic challenges in maintaining consistent care standards.
Aug 2, 2024Routine14
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Provide properly protected cooking facilities.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 2, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Aug 12, 2022Routine10
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Sep 23, 2019Routine7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Ownership & Operations
Who Operates This Facility
Heritage Village Rehab and Skilled Nursing INC.
nonprofit
Chain Affiliation
Heritage Ministries
4 facilities nationwide
Chain avg rating: 2.5/5 · Rank 3 of 4
Ownership & Management
Owners
Heritage Ministries Charitable Care Network INC.
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit heritage1886.org
Medicare data downloads
Original nursing home datasets
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Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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