Heritage Valley Senior Living Community
Limited public data on Heritage Valley Senior Living Community. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 16 Google reviews
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What this means for your family
While recent tours suggest a clean and charming environment, the facility has a documented history of severe neglect and staffing shortages on weekends. If you choose this facility, you must verify their current protocols for hygiene, housekeeping, and management's responsiveness to family concerns.
Google Reviews
Google Reviews
16 reviews analyzed“Families should approach this facility with significant caution due to recurring reports of severe neglect, including hygiene issues and missing personal belongings. While some recent visitors have praised the cleanliness and friendly atmosphere during tours, multiple long-term reviews highlight critical failures in staffing stability, weekend care, and management responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and pleasant environment during tours
- Friendly and attentive staff in specific instances
- Compassionate end-of-life care reported by some families
Concerns
- Severe neglect regarding resident hygiene and basic needs (mentioned by 2 reviewers)
- Inadequate staffing levels, particularly on weekends (mentioned by 2 reviewers)
- Poor management communication and lack of responsiveness (mentioned by 2 reviewers)
- Issues with cleanliness and housekeeping consistency (mentioned by 2 reviewers)
- Loss of resident belongings
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how compassionate the staff is during end-of-life care; how do you ensure that same level of attentiveness is maintained for all residents during their daily routine?
- 2What specific steps does your housekeeping team take to ensure the community remains consistently clean and well-maintained for the residents?
- 3How do you manage staffing levels on the weekends to ensure that the same high quality of care provided during the week is available 24/7?
- 4Could you tell us more about the dining experience, specifically how the menu is planned and how you ensure meal quality is consistent every day?
- 5What is the best way for family members to stay in regular contact with management to ensure we are always updated on our loved one's well-being?
- 6In the event of a medical emergency or a sudden change in health, what is the specific protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“They took excellent care of my mother in law.. very clean and attentive. Would definitely recommend this place.. They did an awesome job during her final days.”
“The Marketing Department assured all would be the best for a mere $6K/month. Midway of a 10 month stay, the neglect began - dirty hair, toenails so long she could not wear shoes because of pain, left to sit on the toliet for over an hour”
“I had a chance to tour Heritage Valley Senior Living this week. What a quaint, charming community! Lisa gave me a wonderful tour and I got to meet lots of friendly employees and residents!”
State Inspection History
State Inspections
Source: PA State Licensing Agency
Key Findings
Between 2023 and 2026, Heritage Valley Senior Living Community underwent 18 inspections, resulting in 7 clean reports and 23 recorded violations. Findings from these inspections included issues regarding carbon monoxide detector placement, medication documentation errors, and lapses in staff training or reporting protocols.
Feb 12, 2026Routine
A resident's most recent assessment contained conflicting completion dates and failed to include a diagnosis found in their medical evaluation.
A resident's support plan did not include the frequency or description of hospice services being received.
A resident's most recent support plan was not signed by the assessor.
A resident's support plan lacked both a signature and a notation indicating a refusal or inability to sign.
Sep 17, 2025Routine
The battery in the carbon monoxide alarm located outside the boiler room was not dated with its installation date.
Direct care staff members lacked documented proof of high school diplomas, GEDs, or active Pennsylvania nurse aide registry status.
The facility administrator had not completed the Department-approved orientation program or competency-based training test.
Apr 16, 2025RoutineCleanReport
No deficiencies found during this inspection.
Feb 6, 2025RoutineCleanReport
No deficiencies found during this inspection.
Mar 4, 2024Routine
A resident's most recent medical evaluation did not include documentation of the continued need for the resident to be served in the secured dementia care unit.
Oct 2, 2023RoutineCleanReport
No deficiencies found during this inspection.
Oct 4, 2022Routine
A resident was observed striking another resident and throwing a third resident to the ground, resulting in hospitalizations for evaluation.
Jul 20, 2022Routine
Staff members involved in an alleged abuse incident returned to work and provided unsupervised direct care services without an approved plan of supervision.
Poisonous materials, including denture tablets and mouthwash, were left unlocked and accessible to residents in the Spa room.
Ownership & Operations
Who Operates This Facility
Valley Medical Facilities INC
nonprofit
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
16 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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