Heritage the
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 70 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (20 vs median 8.0)
- High staff turnover (53%)
Bottom 25% in OH · Below recommended RN staffing · Worst in TRILOGY HEALTH SERVICES chain · No penalties on record
What this means for your family
The Heritage is highly regarded for its effective rehabilitation programs and dedicated nursing staff, making it a strong candidate for recovery. However, families should be aware of potential communication gaps with the administrative office and are encouraged to visit frequently to monitor the timeliness of daily care needs.
Google Reviews
Google Reviews
70 reviews on Google“The Heritage receives high praise for its attentive nursing staff, effective rehabilitation services, and strong sense of community, with many families noting that their loved ones are treated like family. However, some reviewers report significant issues with administrative responsiveness, including difficulty reaching staff by phone and concerns regarding the timeliness of assistance for residents' daily needs. While most experiences are positive, a small subset of families has raised serious concerns about care quality and communication during difficult situations.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective rehabilitation and therapy services
- Clean and well-maintained facility
- Strong sense of community and family-like atmosphere
- High-quality culinary and dining program
Concerns
- Difficulty reaching staff via phone or administrative delays (mentioned by 3 reviewers)
- Slow response times for resident assistance (e.g., toileting) (mentioned by 2 reviewers)
- Inconsistent quality of care or neglect (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much care you put into responding to feedback from families; how does the administration use that feedback to improve daily operations?
- 2We've heard great things about the dining program here, so could you tell us more about how the meal service works and how residents participate in communal dining?
- 3With the high praise for your therapy and rehab services, how do you coordinate with the nursing team to ensure a smooth transition from rehab back to daily care?
- 4What specific protocols are in place to ensure that staff are able to respond quickly to resident call lights, especially during the night shifts?
- 5In the event of a medical emergency after hours, what is the process for notifying the family and coordinating with outside physicians?
- 6How does the facility ensure that communication remains consistent and easy for family members when they need to reach the administrative or nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“I’ve been here five months, this is the best place if you ever need care... I am 82 years old and could not walk before coming here and now I’m walking up and down the halls. They have saved my life.”
“My husband has been in the short-term nursing care rehab unit for the last 28 days and Thanks to the dedicated caring staff and management he has made tremendous progress!”
“My mom is treated like a number here (quantity not quality should be their motto). They do not care about the residents well being. Every single time she waits 30-45mins. to be taken to the bathroom.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage The has recurring problems with medication management, fire safety systems, and infection control, with families filing 9 complaints that triggered inspections. Issues persist across multiple years - medication errors appeared in 2019, 2022, 2025, and most recently November 2025, while infection control violations occurred in 2019, 2024, January 2026, and November 2025, suggesting ongoing struggles to maintain basic safety standards.
Feb 25, 2026Complaint6
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 7, 2026Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nov 13, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 17, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 13, 2025Routine20
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Mar 13, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Ownership & Operations
Who Operates This Facility
Heritage the
for profit
Chain Affiliation
Trilogy Health Services
124 facilities nationwide
Chain avg rating: 4.0/5 · Rank 119 of 120 (Worst)
Ownership & Management
Owners
Griffin-American Healthcare Reit III, INC.
Owner (parent company) · Organization
Griffin-American Healthcare Reit IV Holdings, Lp
Owner (parent company) · Organization
Northstar Healthcare Income INC
Owner (parent company) · Organization
Northstar Healthcare Income Operating Partnership Lp
Owner (parent company) · Organization
Trilogy Holdings Nt-Hci, LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit theheritagehc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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