Heritage Pointe of Warren
Strong Medicare quality ratings; families often praise warm, compassionate, and family-oriented staff. Still worth an in-person visit.
based on 13 Google reviews
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What this means for your family
Heritage Pointe of Warren is highly recommended by families for its compassionate staff and high-quality environment. While the facility is noted to be on the pricier side, the consistent praise for care quality and cleanliness suggests it is a reliable option for those seeking assisted living, rehab, or memory care.
Google Reviews
Google Reviews
13 reviews on Google“Heritage Pointe of Warren is consistently praised for its exceptionally kind and attentive staff who treat residents like family. Families highlight the facility's cleanliness, high-quality meals, and robust activity programs, making it a highly regarded choice for both assisted living and long-term care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate, and family-oriented staff
- Consistently clean and well-maintained facility
- High-quality, well-regarded dining options
- Engaging activities and programs for residents
Concerns
- High cost of residency
Rating Trends
Tap a year to see what changed
Distribution · 13 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard wonderful things about the dining options here; could you tell us more about the daily menus and how much variety there is for residents?
- 2The facility looks very well-maintained; what is your routine for ensuring the common areas and resident rooms stay consistently clean?
- 3We are looking for a place with a lot of engagement; what kind of daily activities or special programs do you have planned to keep residents active and social?
- 4Since we want to ensure the highest level of care, could you explain your protocols for handling medical emergencies or changes in health during the night?
- 5I noticed you take time to respond to feedback from families; how does the administration typically use resident or family input to improve care?
- 6With the current staffing ratings, how do you ensure that the warm, compassionate atmosphere the staff is known for is maintained during busy shifts?
Personalized based on this facility's data
Key Review Excerpts
“My grandma has been living here in the assisted living part over a year now and absolutely loves it! She raves about how so many aides, nurses, and housekeepers are extremely friendly, even how quality the meals are!”
“The therapy staff and all the nursing and aide staff were awesome with him. After therapy, dad and our family decided that he needed to stay in the nursing home part for additional care instead of moving into his own apartment.”
“My wife has been in memory care at HP in Warren for 2 years. I was her caregiver for the previous 8 years. I feel this is the best place she could be at this stage of her life. The entire staff treats her like family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
4
measures
6
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Heritage Pointe of Warren shows recurring safety and care deficiencies across multiple surveys, with families filing at least one complaint that triggered an inspection. The facility repeatedly struggles with emergency preparedness, fire safety systems, and infection control, with the same issues appearing in consecutive surveys despite correction dates. While all deficiencies show correction dates, the pattern of recurring problems in critical safety areas warrants careful consideration during your visit.
Apr 13, 2026Routine5
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Jun 13, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 26, 2025Routine8
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Egress Deficiencies
Conform to length requirements for dead end corridors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Mar 11, 2024Routine9
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Ownership & Operations
Who Operates This Facility
Heritage Pointe of Warren
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit lifeatheritage.org
Medicare data downloads
Original nursing home datasets
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